My wife and I are nearing the end of a bad experience adding onto and remodeling our kitchen. The contractor we hired is now over a month late finishing the job, has done generally poor quality work, rarely supervises his own crew or subcontractors, and has just generally made this an experience we would never want to repeat. We have had additions and remodeling done before, one even more extensive than this one, so we know that we are not just overreacting to a normal situation.
Since they will have completed the work, I suppose that we will have to pay them the contract amount (we did not put in late payment penalties). But we would like to report this outfit to someone to make it a matter of record -- it does not seem like they should be able to get away with this. Most organizations, like the Better Business Bureau or our local (Fairfax County, Virginia) Office of Consumer Protection, will take a complaint about getting something specific done -- such as redoing a floor or finishing something that was not completed. But who can I go to just to register our complaints about what happened? Are there agencies that do this? Web sites?