Cell phone help-Is this $250 down the drain?
I recently purchased a Sony Ericsson w600i Walkman cell phone. This cell phone has the included mp3 and radio features. The phone was purchased online in an unlocked status. Quiet honestly I didn't know what unlocked meant at first, but was assured that the phone would work with my Cingular account. When I received the phone, all the features worked great, except that when I would make or receive a call-the audio would work for a few seconds and then there would be no sound (I could't hear the other person and they could't hear me).
When I contacted the company that I bought the phone from--I was told to try contacting Sony first-- that they would normally send me another phone. I was told by SonyE to reset the phone and then to update the software. Neither of these things fixed the audio problem.
I then called the SonyE CS# and was told that they would repair the phone but that the phone would be returned to the original locked position in which it was sold. Therfore, I wouldn't be able to use the phone on Cingular. I'm looking for suggestions on how to get this phone fixed and still be able to use it. Any help will be greatly appreciated.