Dealing with incompetent delivery persons
I just have to rant about this - My wife & I bought a new Whirlpool washing machine from the new Lowe's in NH this past weekend. They delivered it this AM. It was raining, and shame on me, I didn't cover the floor/carpet, so it got a bit wet when they brought in the new machine. OK, my bad, and I can accept the blame for that. No big deal. But, when they were moving the new machine into position in the laundry room, they did not install the front feet/levelers first. The sharp corners dug into the vinyl flooring in several places as a result. I only noticed the damage after they left, when I was cleaning up the water/mud. The floor is older and we were thinking of replacing it in the next year or so anyhow. But that's not the point. Now it's ruined and will have to be replaced immediately. They did not exercise adequate care in my opinion. They are supposed to be 'professionals'. I expect my house to be treated with respect.
I contacted Lowe's and they said they have to raise the issue to the appropriate managers, they'll get back to me, yadda, yadda, yadda. I got lip-service basically.
I'm not happy. How have others handled situations like this?