where to go for repairs
I have a HV Platinum Plus that is 2.5 years old. Last night I was going to embroider some towels and I couldn't. I rarely embroider on this machine, maybe every 4-6 months I do sew a few times a month. Anyway,the embroidery part of the machine is "all messed up" I am so frustrated with expensive computerized sewing machines. This is my second emb. machine. It seems that they end up in the shop, alot. The last time I took this machine in, the techs messed something up and I had to take it back for them to fix it. I took the machine to the place I bought it from, to be fixed. Do I go there again so they know the history of this machine, or find someone else to fix it. Thanks.