Samsung Gives The Run Around!
I am so disappointed with Samsung Customer Service and Support! I will never buy another Samsung Product again. We have a 58" Samsung TV, barely two years old and we cannot get a picture on it with a roof antennae. Their customer service is a joke.
When we first purchased it, it was hooked up directly to DIRECT TV and worked fine. When we switched to an antennae a few weeks ago, we cannot get a picture. Our second TV works beautifully. (NOT a Samsung.) The TV technician spent several hours at our house and on the phone with Samsung trying to rectify the problem. After much ado about nothing, they said it was a software problem and sent out a new software update. We were told that if it did not work, they would extend our warranty and fix the TV.
When I called Samsung today and told them the software does not fix the problem and gave them the working ticket number, they had no notes or references of our first phone call. Oh My! They can give us a ticket number, but lost the notes? Now they said they cannot extend the warranty but I could pay $99.99 to talk to a technician who could walk me through the problem. Well HELLO! We did that already with their technician and now I should pay $100 to talk to them again?
The problem is this: An error message comes up saying that the HDMI test failed, but we are only connected to a co-ax port and not HDMI port.
Needless to say, Samsung does not stand behind it's product and their customer service does not have the ability to rectify the deficiencies of their product. While being polite on the phone, all you get is a run around.
We paid over $1650.00 for this television and for that amount of money, I expect a good product. I thought Samsung was an upstanding company, but I was wrong.