instaling Adobe flash player 10 help please

maidinmontanaMarch 3, 2009

I can't for the life of me figure out why I can't instal this. When I try to use a video or something that requires "flash" I get an error message saying I need to instal flash player 9 or higher. When I go to *my programs* it is installed.

I click on the download on the Adobe page, I click *run* it shows the progress of the instalation, and says instalation is complete when you see the video above (I never see the video)

I have been to the troubleshooting page on Adobe, I have reset my registry files (they say they may be corrupt and this is a common problem when errors occur during instalation. I adjusted the Active X controls as they suggested, to no avail.

I used to have this instaled on my PC, how it got removed/changed I don't know.

I get no assistance from Adobe when I contact them via e-mail.

Anyone schooled in this that would like to lend some help I would sure appreciate it.

Thanks,

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pjb999

Going back to my tech support days, you need to clear your flash cache, if you are on a page containing flash you can right click on it and get into your flash control panel that way, there might even be a control panel for it settings>control panels, lastly if I recall somewhere on the adobe flash download page I think on the left there is some sort of settings option there, click on it and it'll have a bunch of tabs. You probably want to clear the cache out and see if that helps.

You could also try add/remove programs, uninstall it, reinstall/reboot.

Have you edited your registry before? Did you back it up first, to a separate disk? You can do very bad things messing with your registry if something goes wrong.

    Bookmark   March 3, 2009 at 3:58PM
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jamesntn

I had this problem and tried everything, and I mean everything to no avail...Finally I went to "tools" and unchecked 'Active X controls" No more problems after that.

    Bookmark   August 29, 2013 at 10:01AM
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