HV designer 1 embroidery problem

bettyk_2007April 21, 2007

I am a new owner of a Husqvarna Viking Designer 1 USB machine. I am having problems with embroidery. I have transferred downloaded designs onto the dongle, but when I insert the dongle into the machine, I cannot view the designs. Can someone tell me what I am doing wrong? The only thing I can view from the dongle menu is menus 1,2,3,and 4 which contain the 3 alphabets and embroidery designs which came with the machine. I have downloaded designs from the HV website and have purchased designs from other sites, and I just can't figure out how to use them now. The shop where I purchased the machine is great, but it's an hour's drive away. Thanks for any help.

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I don't have your machine so I can only give you a few suggestions. Firstly, are you sure that the designs are in the correct format? Secondly, is there a specific folder on the dongle where they must be saved?
If you don't get any joy on this forum, go to the Martha Pullen embroidery forum - very active and knowledgeable.

    Bookmark   April 22, 2007 at 3:00AM
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In order to save the designs to your USB stick so that they can be read by your machine, you must add them using the disk manager.


    Bookmark   April 26, 2007 at 11:20PM
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I have the Designer SE, but I think this still holds true: I don't think you are supposed to download onto your "dongle." The "dongle" stays in your USB port on your computer when you're managing your design. Use your red USB stick to download onto, then to transfer the design to your sewing machine.

    Bookmark   July 21, 2007 at 3:48PM
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When I purchased the Customizing & Dig software package, it was supposed to come with a dongle. Well, it didn't and I never used it because I was so busy then and using the machine was just for sewing. Anyone know where a dongle can be purchased? Viking never replies to any of the 50+ posts I've sent them asking. I'd never buy another, that's for sure. Totally disappointed.

    Bookmark   July 22, 2007 at 10:33AM
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Go to your Husqvarna-Viking dealer and get one. Or ask them about it and they'll order it for you. They are usually in all JoAnn Fabric stores.

    Bookmark   July 26, 2007 at 9:37AM
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