Singer Quantum XL-6000
This is a rant on Singer Quantum XL-6000 quilting/embroidery machines. We bought the 6000 in March of 2005. This machine was mainly used for quilting and embroidery. When I got bored with the patterns which came on the machine, I went looking for other patterns and got a 128meg smart media card which the machine uses.(it was very hard to find out the type of media the machine required from the manual.) I had to buy a smart card writer to copy patterns to the card which in turn is inserted into the machine. After using the sew-ware software to convert some patterns to .sew and .xxx format on the card, the machine does not recognize anything on the card. So my husband went to the manual to try to get information on using the card. Yep, there were about 4 sentences. So, lets try the index. What? No index? Right. Ok, try the table of contents. Yep, there is one but whoever put it together has never heard of alphabetical listings. Boy, is this helpful? NOT. Ok, down to the last resorts. LetÂs call customer support. 1-800-4-singer. Busy. Busy. Busy. Busy. Way to go Singer. From our perspective there is no customer support. I am shuddering to think about what to expect if the machine needs some repair or warranty work. Right now I am going to sell this machine on eBay and buy a Brother or Viking after investigating their manuals and customer support first of course. The local Singer dealer here knows nothing about this machine(he is new to Singer) and the dealer we bought it from is surly and couldnÂt care less about after sales support. I would not under ANY circumstances recommend this machine to anyone even if the machine cost less than $500. I will be writing Singer customer support by email, but I donÂt expect any better results than I have gotten so far.
Very, very, very disappointed Ruby.