My home warranty AHS found a loophole
My husband and I live in California and have kept active our home warranty contract with AHS since we purchased our home 16 years ago (1992)....Our SEARS BRAND forced heat gas furnace located in the attic has just died....It was very old but always worked well until I started to hear sonic booms in my attic this week!!
Of course I shut off my thermostat and called my heating repairman...He said it was dangerous not to be used.I immediately called home warranty who sent out their contractor and he said the very same thing...needs to be replaced. I was totally shocked when AHS called the next day and informed me that my claim was denied because there was a recall on this furnace in Sept 2000...therefore it was faulty construction , poor design ( nox Rods made for California) which caused overheating of the heat exchanger ( My repairman said fire box was rusted out)
Were they justified??? Do I have any recourse?? Has anyone experienced something similar...How would you go about fighting this injustice??
I have scheduled an appointment with the Gas Company...they will be able to determine if my furnace was part of this recall...but even if it was how can I prove that it died from old age...normal wear and tear ??