problem with phone line

salbwilJanuary 11, 2008


Please bear with me as I'm no tech. Every time it rains heavily , or snows, we lose our phone service. This makes no sense to me as the service is supposedly bundled with the TV and computer. They work fine in these instances, but the phone doesn't. Comcast has been to the house three times, and each time, by the time they come, of course it has stopped raining and the problem has resolved itself. Can anyone suggest what may be the problem here ?

Many thanks, salbwil

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Not sure where you are at but around the Houston area ever since Comcast took over from Time Warner all of their services went down the tube and we are seeing people dropping Comcast like crazy.

    Bookmark   January 16, 2008 at 7:52AM
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Chemocurl zn5b/6a Indiana

I'm no tech either, but did work for the phone co for 30 years.

Do all 3 services come to your house on one line? If so, I'd think that maybe it was the interior wire for the phone that comes out of the main junction box (from Comcast) likely on the outside of the house. If it is indeed the interior wire, I would think you would be responsible for maintaining it, or they would charge a hefty amount for replacing it for you. I would look the wire over well, on the outside and where it enters the house.

Does it maybe go through a crawl space where it might be drawing moisture? Is your phone ever noisy, but still working?

Is there maybe a way to disconnect the interior wire at the main box, and read it with a VOM to see if there is a short on it?


    Bookmark   January 21, 2008 at 11:24AM
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do your wires go underground ?

They could be damaged / corroded / deteriorated

worse when wet

    Bookmark   January 21, 2008 at 2:19PM
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I had similar problem with my tv channels getting snowy in the rain. I wrapped plastic around two outside connectors and the problem cleared. Then I got the cable guy to come out and replace the connections. It's either your line or the mainline.
Find neighbors with cable phone service and ask if they have this problem.

    Bookmark   January 22, 2008 at 5:54PM
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