Dealing with the phone company
Im not sure if this is the correct place to post this but has anyone else had problems with Talk America who is noe Cavalier Telephone? The customer service is the absolute worst I have ever seen. They have limited hours to call and I have to talk to so many different people who are incompitant. I am on hold for ever. Last tiome when I wanted to cancel my DSL I was on the phone for 35 minutes. Then when I called and cancelled my phone service they told me it was going to take 3 weeks to do. I told them just cancel at the end of the month which I was calling a few days ahead of time. I already signed up with Sunrocket phone service before this and it again took Talk America 3 weeks to transfer my number. When the woman on the phone asked me to call back and confirm my cancelation I said NO! I told her every time I call I am on the phone with you people for 30 minutes or more. I told her put it in there system I an canceling as of the end of the month. I now get a bill from Talk America which they are charging me $99 for the modem I sent back to them. According to the bill they never received it. This company is terrible. Now I have to call them again and be on the phone another 30 plus minutes to straighten out there stupidity. By the way, Sunrocket is a great company so far. The cost is $199 a year for unlimited useage including long distance. The customer service is also very good. I got right through to them when I first connected the ervice and it didnt work. They were very helpful.