Peeling paint. Poor workmanship?
My S.O. and I live in a new home that was purchased 21 months ago. The home is in a somewhat upscale neighborhood, and the builder responsible for our home has a website that overflows with claims of "superior quality" etc etc. The home came with a one year warranty. There were a couple of minor issues that were repaired at the one year mark.
A couple of months ago, we started noticing throughout the house that the paint on our doorframes and window sills began to bubble, and started having notable peeling in areas. The underlying wood appears to be bare wood (unprimed). The crown molding and baseboards are unaffected, which leads the painter I spoke with, and myself, to believe that the problem is due to wood that was not of acceptable quality. My painter mentioned that the wood likely wasn't properly "seasoned" prior to being installed by the builder. The problem has gotten progressively worse, and has gotten to the point of being an eyesore in some rooms.
I've contacted the "superior quality" builder and discussed the problem with them. Obviously they were not very receptive, but agreed to send someone out to look at the problem. The gentleman who came out was quite receptive, and stated that he'd never seen paint peeling off in this quantity, and that "I don't blame you for calling us about this". When I called back to their office today, their office manager basically said something to the effect of "it's your problem now".
Other than paying what I imagine will be thousands of dollars out of our own pockets to have this repaired (scraping, sanding, and repainting), is there any accountability that the builder must show at this point? I know it is past the one year warranty, but this just seems ridiculous in an almost half million dollar home.
Thanks so much!!