Bluestar blues. Rnb 36"
We have had our Bluestar for about two months.
We were quite excited although, I was hoping to get the now discontinued wolf. The SO liked the fire power of the BS.
Our remodel took 3 months longer than anticipated so the BS sat at the dealers.
Now the BS. It arrived. The installer nearly had his eyebrows singed off when one of the burners shot up flames a foot into the air. it took a week with good amount of badgering to get Bs to ok a visit. A part was missing. A part that makes the burner a 22k. That has been dealt with although we realized after the service person came that he didn't quite adjust the flame.
He did take the oven door off to fix the bottom that was off center.
Now, after hectic holiday cooking, we find our oven door askew. It does not shut fully. You can see a 1/4"-1/2" gap. Perhaps this is the reason the knobs are immensely hot when the oven is going. We use a towel.
We tried to take the door off as the service person showed us but it appears one of the hinge locks is jammed. The door when open, sits too far down.
Customer service has been curt when they respond. They have not been very helpful andmy normally very patient SO is pretty darn displeased and now wishes we did not purchase this oven.
I keep wondering if we got an oven that was sitting in the back of the warehouse and was not to be sold.
The craftsmanship... Questionable. Even the broiler pan is shoddy, it sliced my hand where a jagged bit sticks out.
At this point we are stuck with our BS. If I could go back, I would have forced the issue and gotten the wolf. It was solid and finished without wires held up with zip ties and jiggly screws. I would not recommend this product, especially with the customer service. Fingers crossed we can get it fixed before the warranty expires.