Update on problems with LG refrigerator
To recap, my main control board and defrost controller failed again 10 months after they were replaced under warranty last December (when the fridge was 2 1/2 months old). I repeatedly called LG customer service and they kept saying a supervisor would call me back. This morning I called again and a supervisor finally got on the phone.
Before I even finished going over my story the person cut me off and said that I should have bought the extended warranty on the fridge. I was nice, but we went back and forth--me saying that LG should stand by it's products, do they expect them to fail? That we shouldn't have to pay for something that even LG's own techs admit is a continuing problem, blah blah blah. That they could at least make a good faith gesture. Bottom line is, they won't cover anything and if I choose to write to corporate headquarters about it, it would just go to her and she would deny me again.
I am so frustrated with their attitude. I'm guessing that the main board and the controller will fail again within a year (that will be the 3rd time) and I will then have to decide whether to put another $400 into a fridge that originally cost $1200. I did tell her that the saying goes that an unhappy customer will tell 10 friends about their experience, and I will tell everyone I can not to buy LG.