Virus Many eeek

sugar_flDecember 21, 2012

Last nite I was messing around & one letter went on several times.. I do that often. A popup came one which looked like the real thing & said if I would hold down the shift button a few seconds that would stop it. like an idiot I did that. I had to reboot to type again I has to reboot. It seemed OK except it seemed a little slower loading pages.
Then when I turned the PC on today the SuperAntispyware came on with what I'm showing U from a print screen.
I sure hope I am not in too much trouble on here.
It deleted them & I did another scan & it showed clean BUT avast won't work now. I have rebooted & everything. What can I do about it & why is it not working. I don't like being on here without a virus detector.

I sure hope I'm not in too much trouble..
Dar

Going to scan now with malwarebytes

Thank you for reporting this comment. Undo
zep516

Post the malwarebytes log.

You really should visit landzdown for more thorough scans.

    Bookmark   December 21, 2012 at 9:12PM
Thank you for reporting this comment. Undo
sugar_fl

It has come out clean from both SAS & MWB.. here is MWB
log:
Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.12.21.18

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Darlene :: DARLENE-HP [administrator]

12/21/2012 8:02:31 PM
mbam-log-2012-12-21 (20-02-31).txt

Scan type: Full scan (C:\:)
Scan options enabled: Memory : Startup : Registry : File System : Heuristics/Extra : Heuristics/Shuriken : PUP : PUM
Scan options disabled: P2P
Objects scanned: 388749
Time elapsed: 47 minute(s), 35 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

HOW do I get avast to start working? I don't like going without anything. Could I have gotten the virus from holding down the shift key or could they have been false all along?
Dar

    Bookmark   December 21, 2012 at 10:07PM
Thank you for reporting this comment. Undo
zep516

What do you mean Avast does not work? What is the error or what's going on with it.

    Bookmark   December 21, 2012 at 10:23PM
Thank you for reporting this comment. Undo
sugar_fl

in the bar next to the little monitor it has a X on it. I click on the icon & get
..insecure, your system is not protected.. when I click on the FIX button nothing happens.

    Bookmark   December 21, 2012 at 10:43PM
Thank you for reporting this comment. Undo
zep516

What happens when you right click on it, what options do you get? Have you tried rebooting the computer.

    Bookmark   December 21, 2012 at 10:48PM
Thank you for reporting this comment. Undo
sugar_fl

It has open user avast interface..avast shield control..I click on that & get enable all shields (8)click on that & nothing happens.
Yes I left awhile & turned it off completely. & will again when I go to bed.

    Bookmark   December 21, 2012 at 11:24PM
Thank you for reporting this comment. Undo
zep516

Can you do this,

DDS is a program that will scan your computer and create logs that can be used to display various startup, configuration, and file information from your computer.

The program will also display information about the computer that will allow us to quickly ascertain whether or not malware may be running on your computer.

To use DDS, simply download the executable and save it to your desktop or other location on your computer. You should then double-click on the DDS.scr icon to launch the program. DDS will then start to scan your computer and compile the information found into two log files. When DDS has finished it will launch the two Notepad windows that display the contents of these log files. The contents of these log files can then be attached to a reply.

See link for download

Here is a link that might be useful: DDS

    Bookmark   December 21, 2012 at 11:49PM
Thank you for reporting this comment. Undo
sugar_fl

Zep,
I think I may have found the answer..I'm going to bed now but will take care of this tomorrow. Be sure to see Message #15 also. We will see what happens tomorrow. gonna turn off my computer over nite.
Dar

http://forums.superantispyware.com/index.php?/topic/7184-trojanagentgen-siggen-trojanagentgen-agent-trojanagentgen-agentsmall/

    Bookmark   December 22, 2012 at 1:08AM
Thank you for reporting this comment. Undo
ravencajun Zone 8b TX

Dar you need to make sure that your superantispyware has the latest definitions, and if you let it to remove those files you will need to uninstall avast then reinstall, if you just had it quarantine them you can go into the vault and restore them.
Before you do the avast make certain that you do have the latest definitions for sas.

That was a bad update on sas and caused some major problems.

    Bookmark   December 22, 2012 at 3:55AM
Thank you for reporting this comment. Undo
sugar_fl

Boy am I having problems..
I removed Avast with the uninstaller.
I downloaded it with NINITE. I had to go to the net to register. The icon on my desktop will not open so how do I put in the key if I ever get it? I registered almost an hour ago but haven't received it yet.I'm sitting here with no protection.
I have the paid version of SAS as I kept forgetting to update it. Right now I'm not very happy with SAS right now.
I hope I don't have to uninstall it to but mite have to.

    Bookmark   December 22, 2012 at 4:57PM
Thank you for reporting this comment. Undo
sugar_fl

WHEW... I finally got Avast working.
It looks like SAS is OK. I sure hope they don't do something like that again.
From now on I'll let things stay in the vault..at least for awhile.
It sure is good to see that little ball turning instead of an X.
Thanks for the help.
Dar

    Bookmark   December 22, 2012 at 5:22PM
Thank you for reporting this comment. Undo
ravencajun Zone 8b TX

you can always use Microsoft security essentials instead of avast. I always put things in the vault just for this reason.

    Bookmark   December 23, 2012 at 1:55AM
Thank you for reporting this comment. Undo
sugar_fl

Raven,
You missed my post just ahead of yours. After deleting Avast SAFELY & then reinstalling it everything is working.
Dar

    Bookmark   December 23, 2012 at 2:08AM
Thank you for reporting this comment. Undo
grandms

MSE has gotten some bad ratings recently, so I'm removing it on my Win 7 laptop and replacing with AVAST which I have used for several years on my XP. Since I have SAS and Malwarebytes also, I don't really need a suite-type program anyway.

    Bookmark   December 23, 2012 at 3:58PM
Sign Up to comment
More Discussions
XP backup reinstall
Back again, considering doing a XP backup (what's best...
jerry_nj
How do I choose a power supply
I have a 300 watt power supply. I want to upgrade...
Pooh Bear
error message
All of o sudden when I started up my machine this PM...
Christopher Nelson Wallcovering and Painting
Chrome browser crashes
Every time I click a link to open with Chrome browser,...
grandms
System Notification To Defrag Drive C
Howdy. Win7/IE8/Desktop/AVG. This morning on boot...
candler
Sponsored Products
3m FAP03-RS FiltreteTM ultra-clean air Purifier For Living Room - 2965-6014
$199.99 | Hayneedle
3m FAP01-RS Small FiltreteTM Ultra Quiet Air Purifier - 2965-6063
$119.99 | Hayneedle
Kaz - Honeywell 50250-S Life Time HEPATM Permanent Filter Air Purifier Multicolo
$179.00 | Hayneedle
3m FAP02-RS FiltreteTM ultra-clean air Purifier For Bedroom - 2965-6006
$134.99 | Hayneedle
Kaz - Honeywell QuietCareTM 17000 HEPA Air Cleaner - 3227-8012
$139.99 | Hayneedle
Viktor Air Purifier - Stadler Form Swizz Style
$399.99 | HORNE
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™