Poor Quality Inspection at Scanpan??
I've been wanting a set of Scanpans for a looong time and this Christmas I happily received one! I unpacked the set and washed them. As I was drying them, I noticed the bottom of one had several bad nicks in it, one so sharp it could cut your finger. Another pan also had bad nicks on the bottom, too sharp to use on a glass-cooktop. A third pan's bottom was okay, but I noticed several deep pock marks on the outer surface, one of which was fairly large and you could see the inner surface of the pan.
One of the three defective pans was a 6.5 qt. covered casserole. It also had a bad scuff mark on the outside of the pan. The outer surface was roughed up pretty badly in about a two inch area. I repacked the casserole and noticed that the handle of one of the fry pans rubbed against it easily. The box appears like it was dropped as the handle of the casserole punched out the side of the box and someone taped over it. It seems like the fry pan handle packed next to it was what damaged the side of the casserole.
These expensive pans should have quality packaging to prevent damage but they don't. Instead each pan/pot is placed into a thin clear plastic sleeve that won't protect anything! Packing in styrofoam could have prevented this. Only the glass covers were fairly well protected.
This set was bought from Chef's Catalog on line. I talked to their customer service. They were very courteous and said the set should be returned. They also gave me Scanpan's customer service number and I'll be calling them after New Years to make a complaint.
This is my first introduction to Scanpan and I'm very disappointed in their packaging. I also wonder how the heck their inspectors could allow pans with such heavily damaged bottoms pass their control.
My husband and I have thought about this and can't see how the bottoms of two pots could have been gouged so badly by just dropping the box. The gouges had to be caused by a metal object hitting it. I'd probably have to use a large screw driver to duplicate it. The third pan's pock marks on the outer side also had to originate at the Scanpan factory.
Has anyone out there had this occur? I'm concerned that the next set may have similar problems. There were just five pots/pan with this set and three out of the five were damaged! This is my first experience with Scanpan and I'm very disappointed!