I too had a bad experience with my set of Ultrex cookware. The coating that was supposed to last for 55 years began scratching off with normal use within the first few months after we bought the cookware.
I too contacted Ultrex customer service and was basically told that what I was experiencing was normal wear.
We had to purchase new cookware this year because the foods cooked in the pans were orange from rust because the coating had disintegrated and the metal (obviously not stainless steel) was rusting.
That is my experience so I do not recommend Ultrex cookware.