Wolf single E-series oven trouble
My new Wolf single E-series wall oven was installed in February. Several months later, the oven began to turn itself off sporadically when I was using it. The problem usually happens when I have the oven at 400-450 degrees for more than an hour (roasting chickens or baking pizzas). I'll open the door to check the food, then when I close the door, the oven shuts itself off and MDL ERROR appears on the display. I've tried turning off the circuit breaker to reset, but the oven stays off. I can open the door just fine, but the oven won't heat. After the oven cools off for an hour or so (and my dish is ruined), then it works again.
Wolf customer service referred me their local Wolf repair shop. Their technician replaced the entire door latch mechanism, explaining that the oven 'thought' it was self-cleaning and the safety shut-off was kicking in.
Two weeks later, the problem recurred. I scheduled another appointment with the local Wolf repair guy who no-showed (grr, I took off from work just for this) and left a message about another part being needed. Weeks later, I'm still waiting for it to be installed.
Very frustrated about this because this oven was a humongous, major splurge for us. I love to bake and chose the Wolf after months of research and deliberation, reasoning that it was worth it to pay extra for performance, quality craftmanship and service, etc. And I baby this expensive present! I've never used the self-clean (the Wolf repair guy told me that self-clean really stresses the oven and shortens its lifepan).
Now I never know if this silly oven will be able to finish the job or not. It failed right in the middle of Thanksgiving dinner preparations, ruining the pies.
Anyone else having this MDL error problem? How did you resolve it?