I bought a set of ultrex with excalibur nonstick coating about 3 years ago. Like what they suggested on HSN, I used metal utensils( metal utensil safe was the reason why I bought it) 3 monthes later the nonstick coating already came off, leaving small patches of the material underneath nonstick coating to expose. Several months ago, I bought another Ultrex saucepan, thinking this time the new Ultrex II coating must be much better as they claim. Couple months later, I could already see some very bad sracth marks on the saucepan and it is not really nonstick anymore (although it cleans a little better than regular pans). When I call their company, I was told their nonstick is impossible to be not nonstick, maybe i didn't clean my pan properly and they will send me some cleaner, Until today I still have not received any cleaner whatsoever.