Fry Pro 2

gardenladJuly 24, 2007

Have y'all seen those advertorials for the Fry Pro 2? Been tempted to order one?

If you really feel like buying a Fry Pro 2, go lie down until the feeling passes.

I recently made the mistake of ordering one, and they have the worst customer service department in the world. I won't bore you with a full recitation of all the things that went wrong. If you want you can find them enumerated at http://www.cheftalk.com/forums/cooking-equipment-reviews/32683-worst-customer-service-ever-long-post.html.

Suffice it to say, customer service did nothing to resolve any of the problems. Adding insult to injury, I later decided to write the company president. A second call to customer service, where I was told they could not give me the president's name.

Anyway, just wanted to share this so as to save others the headaches I've experienced.

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suzyq3

Thanks for the great review, gardenlad.

    Bookmark   July 26, 2007 at 10:45AM
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gardenlad

So, in response to my letter addressed to the president of Fry Pro, comes a response.

The outside looks like junk mail, cuz there is a return address but no company name. The letter itself is not on letterhead, but on something that was obviously keyed-in for the purpose.

Purportedly, the letter came from T. Santiago, Customer Service Supervisor (which is, of course, a long way from president). However, Mr. (Miss? Ms? Mrs?) Santiago didn't bother signing it. I reckon that's how you avoid responsibility for anything you might say.

Which wasn't much. The gist of the letter was that if I had any questions I should call the customer service department---you know, the folks who were singularly unable or unwilling to help me in the first place.

This is obviously a less than reputable company. If anyone deals with them after this, shame on you.

    Bookmark   August 3, 2007 at 9:17AM
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