can't open pdf files

paleblueNovember 26, 2013

hi................I have windows 7.............and can't use the manual either because it's in pdf form. please help..thanks so much.

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zep516

What browser are you using?

What pdf program? Abobe, Foxit reader,

Can you open my link? What error do you get ?

Here is a link that might be useful: PDF Test page

    Bookmark   November 26, 2013 at 3:47PM
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paleblue

using ie...................................couldn't use your link....just brought me to a listing of all the pdfs I tried to open.

    Bookmark   November 26, 2013 at 4:12PM
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zep516

Do you have Adobe reader installed ?

You can find out by looking

Click > Start > click > control panel > click > Programs an features. In the list see if Adobe is listed, they should be at the top of the list and a few Abobe's will be listed, tell me all of them. We are looking for adobe reader [Acrobat], that's the program that is used to open PDF files.

    Bookmark   November 26, 2013 at 4:44PM
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paleblue

adobe flash player II active x

    Bookmark   November 26, 2013 at 5:38PM
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zep516

Please download MiniToolBox (see Link) Save the file to the desktop, then double click it, then:

Checkmark following boxes:

List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size

Click Go and post the result.

Here is a link that might be useful: minitoolbox

    Bookmark   November 26, 2013 at 5:52PM
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paleblue

Hi Zep..................is there another way? Computer is
discouraging using your link.

    Bookmark   November 26, 2013 at 6:16PM
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zep516

I just wanted to see what else is in the program list. You need a program to read PDF. Files. What one have you been using to read them? Usually Adobe reader or Foxit are used.

Did this problem just start? Have you ever been able to read PDF Files ?

    Bookmark   November 26, 2013 at 6:22PM
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paleblue

I bought refurbished acer from acer outlet in May. Have never
been able to open pdf. But I thought I it was my ignorance
Not sure if there are different versions of ADOBE. What
do u suggest.

    Bookmark   November 26, 2013 at 6:53PM
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zep516

Lets in stall Adobe reader. See link below

First on that webpage
Put your mouse over the check mark on the optional offer. Click to un-check it, you don't need that.

Optional offer:
Yes, install free McAfee Security Scan Plus to check the status of my PC security.

Then click in the lower right yellow Install now, that should download it to the desktop or your downloads folder, then double click it to install Adobe.

Then use my test link I gave before, or simply try an open any PDF File.

Here is a link that might be useful: Adobe Reader download

    Bookmark   November 26, 2013 at 7:36PM
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mikie_gw

I use IE but installed firefox mainly for its PDF viewer capabilities. Fairly easy to associate it to be default pdf viewer or you can drag and drop.

    Bookmark   November 26, 2013 at 7:54PM
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paleblue

Hi Zep...everything went smoothly. THANKS SOOOO
MUCH for your generosity. Happy holidays to you.

    Bookmark   November 27, 2013 at 7:43PM
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zep516

You're welcome !

Mission accomplished. You did all the work.

Happy Holidays to you too!!!!!!

Joe :)

    Bookmark   November 27, 2013 at 8:23PM
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alanjones

Your PDF files may be corrupted, so you can try Kernel for PDF File Repair software to instantly resolve your all problem of corrupted PDF files.

    Bookmark   December 19, 2013 at 4:23AM
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