Malwaresbytes

casiNovember 24, 2012

Help!I keep getting a message that my trial is over but I can't get it renewed or whatever I need to do. I thought that I updated to the newest version. Can anyone direct me to a link to get the free protection that I can keep on this laptop?

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azinoh

See below

Here is a link that might be useful: Malwarebytes

    Bookmark   November 24, 2012 at 11:03AM
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ravencajun Zone 8b TX

it is free you must have chosen to get the trial version of the pro and now that part has expired you want just the regular free version which will not do that.

Please use this link at bleeping computer to download from so you get exactly what you want.
Malwarebytes
the big blue download now arrow

    Bookmark   November 24, 2012 at 1:14PM
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grandms

RC, there is no big blue download now arrow on the page that your link connects to.

Casi, the link that azinoh gave is good. Just be sure you choose the Free version.

    Bookmark   November 24, 2012 at 2:42PM
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ravencajun Zone 8b TX

The one problem with the one on malwarebytes site is in some cases it links to the cnet download.com sites and there have been several cases of people getting some things other than what they wanted. Which is why we have been giving out the bleeping computer link.
I accidentally gave the link to all the malwarebytes products before. This one is for malwarebytes free.

Here is a link that might be useful: Link

    Bookmark   November 24, 2012 at 3:04PM
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casi

Thanks all! I got it!

    Bookmark   November 24, 2012 at 4:10PM
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casi

Well, I've got problems. I did the download, let it do it's updates and then attempted a scan. The laptop got locked up after 18 min. I shut it down and restarted and got a message that my Malewarebytes protection had ended (trial was over). So, I redid the download and attempted another scan and got locked up in 11 min. What do I do now? Something is definitely not right. This is an HP with Windows 7 Home premium OS. I also have Avast on it.

    Bookmark   November 24, 2012 at 6:20PM
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Chemocurl zn5b/6a Indiana

It looks to me like it might have been best to have uninstalled the trial Pro version before downloading the free version. Maybe uninstall it and download and install the free version again?

Here is a link that might be useful: Keeps telling me it has expired

    Bookmark   November 24, 2012 at 6:36PM
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ravencajun Zone 8b TX

Yes Do a full removal of everything malwarebytes on your computer, then go back and download and install.

    Bookmark   November 24, 2012 at 6:52PM
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casi

Okay, I did a full removal of the Malwarebytes, downloaded and installed the new, attempted a scan. It locked up again; the Alt,control,delete thing did not recover it so I had to do a forced shut down. I knew something was going on with the thing. What is the best thing to do? Should I do a restore point thing?

    Bookmark   November 24, 2012 at 8:19PM
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mikie_gw

Were you doing the Malwarebytes scan because you think you might have a virus ?? Or just because it was time for a scan.

I'm sort of curious if you used the mbam-clean.exe to clean up the uninstall of Malwarebytes ? Its a shame its not working for you. Something else maybe is wrong if you used the cleanup tool.

I would certainly go to a restore point before this started, if I had run that cleanup tool... if you haven't run it,, do so before trying a restore.... but then you need to remove malwarebytes pro again because its likely to come back in full or partially.

    Bookmark   November 24, 2012 at 9:37PM
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Chemocurl zn5b/6a Indiana

Okay, I did a full removal of the Malwarebytes,
Did you use mbam-clean.exe? See link below.

Sue

Here is a link that might be useful: Use mbam-clean.exe to completely remove Malwarebytes Anti-Malware

    Bookmark   November 24, 2012 at 9:39PM
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casi

I did the link that was provided by Chemocurl which says it was the mbam-clean.exe. Yes, I was doing the scan because I am worried that something is going on with the machine since it has been without coverage for awhile. I saw when I re-installed the Malewarebytes that on the last of the installation, at the point it says "finish" there were 3 boxes that were checked....one to set up an update, one to do a scan, I believe and another to set up the option of doing a trial "pro", which is probably how I ended up with it in the first place. I unchecked that box before I hit "finish".
So, I guess I'll try to do a restore point.

    Bookmark   November 25, 2012 at 11:53AM
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Chemocurl zn5b/6a Indiana

Good luck. Please keep us posted.

Sue

    Bookmark   November 25, 2012 at 12:27PM
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casi

I did the restore thing, then attempted a scan with the Malwares....it got stuck after 10 min. but I was able to abort the scan and start over which finally completed successfully with no infections. So I think I'm okay????

    Bookmark   November 25, 2012 at 2:40PM
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