Is this pan toasted or what?
I just invested in lovely new pans for our new glass cooktop; we bought Kitchenaid 5-ply clad stainless. Last night while cooking a couple of burgers in a frypan, I noticed they were cooking too hot (even though the heat was only on "medium"). So I turned down the heat, flipped the burgers. Turned the heat down some more, flipped again. Repeat. Repeat.
Now I notice the burner is flaming red HIGH, no matter how low I've turned the burner (at this point as low as you can go). Of course by now the burners are blackening and the smoke alarm is sounding, and my pan is decidedly scorched.
Turns out our month-old Wolf electric cooktop is having a burner malfunction. Couldn't turn the thing off! Long story short, a service appointment has been made but in the meantime, this is what my new pan looks like:
And this is after soaking, using Dawn Power Dissolver, scouring with Comet, etc. Needless to say, I'm P.O'd. When I talked to Wolf, they suggested I contact Kitchenaid customer service to replace the pan; I told the rep I didn't think that was right, as the pan would never have had the problem except for the burner malfunction.
-Is there any way to restore the pan?
-Do you think Wolf or Kitchenaid should be responsible for replacing the pan in the event I can't restore the pan?