Thermador Freedom Freezer--Can't Get Ice Working

kristinarOctober 12, 2007

We just had our Thermador Freedom Frig and Freezer installed. We can't seem to get the ice maker to work. Our contractor says the water line is hooked up and we pushed the ice maker button to turn it on but no luck. I'm hoping there is a simple solution that we missed--like a switch that needs to be flipped??? I looked at the directions but didn't find any additional information.

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If you find out the problem, please post. I'm considering purchasing the freezer thanks

    Bookmark   October 13, 2007 at 12:17AM
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You didn't say which models you have but I've installed a few of these.
1. you need to see the word ice in the control display.
2. your bucket needs to be locked in place and fully pushed back.
3. most Icemakers won't produce ice until the Freezer has been running several hours. I usually tell my customers that they wont see ice until 12+ hours have passed. The Freezer need to get cold enough for ice and the icemaker needs to cycle a couple times before water gets to it.
4. the Freedoms seem to make their fastest ice production when the freezer is set for -4ºF. At least thats what their techline told me.
5. Is the water actually turned on?
6. Is the filter fully turned and locked into place? I have seen a couple units where the filter was not fully turned to lock and that shuts the water off.

I hope this helps

    Bookmark   October 13, 2007 at 12:52PM
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Jakvis--thank you for your response. We have the T24IF Freezer column. I'll double check that the bucket is locked in place. It seems like it is pushed back all the way. I'll also check the water filter--I didn't even realize it had that. My contractor is going to double check that the water valve is on later today, but in the meantime, I'll try the tips you mention. Thanks again!

    Bookmark   October 13, 2007 at 1:51PM
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The ice bucket can seem like it's back all the way and still not trip the button that will release ice. To make sure, get dow so that the ice bucket is at eye level and look through so you can see the back wall through it. There is a horizontal switch that is triggered to let ice release. Make sure you can see it flip as you puah the bucket in. You may be able to feel the bucket lock into place too. It might seem like a second stop.

    Bookmark   October 14, 2007 at 1:40AM
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Did you get it working?

    Bookmark   October 14, 2007 at 6:21PM
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Lascatx--thanks for the additional info. Yes, I got it working. I'm not sure if it was my turning the water filter cartridge or pushing the ice bucket back--but we have ice. I'll take a look again at what you suggested with the ice bucket--just to see what you mean. I hadn't seen your post when I messed around with everything. But I'm glad to have all of these tips! Thanks so much!!

    Bookmark   October 14, 2007 at 9:42PM
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Glad you have ice. I think the drawer not being far enough back is the number one problem. It has to click into place, not just glide back, for the ice to dump. If the drawer is full or nearly, it doesn't matter so much, but when my son takes his galon water jug to band practice every day, it matters a lot by the end of the week.


    Bookmark   October 15, 2007 at 9:09AM
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I purchased a freedom freezer in August. The icemaker never
worked. I had to wait for 6 weeks to get a new icemaker.
When it came the technician told me the cable for the icemaker was not hooked up to power.
There is a cable near the filter that has to plug in.
I hope this help.

    Bookmark   September 25, 2010 at 12:55AM
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My freezer column is about 5 years old - stopped making ice - changed filter and still not making ice - any ideas?

    Bookmark   October 9, 2012 at 6:10PM
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