All-Clad warranty problems?
Good afternoon. My husband's e-mailed the company twice at their site about getting a small saucepan replaced as we recently noticed the layers of metal have separated a bit near the handle. We've reviewed the warranty, which seems as generous as anyone reasonably could want; however, the company has not answered either query sent over the past month. Is this normal for them? We've had All-Clad for years and loved it, and this is the first time we've needed to contact them.