Liebherr 36' icemaker problems

lindatsrOctober 3, 2009

Has anyone else had problems with their Liebherr icemakers? Mine worked for about three batches of ice when first installed but that was the end of it. I have been working to get it repaired for FOUR months. Nice people on the phone at their service center, but I am getting QUITE frustrated. Living in a rural area where no "authorized" service people want to go has complicated matters.

So far, we have:

Tried various diagnostics by phone with Liebherr service techs,

Brought in a local appliance serviceman (twice) who was willing to come to our out-of-the-way house and perform various diagnostics/attempted fixes/parts replacements with Liebherr on the line coaching him through the various processes,

Brought in our plumber (at our own expense) to recheck the water supply lines when Liebherr told us that MUST be the cause of the problem. After plumber verified there was NO plumbing problem, Liebherr finally admitted we were not the only people experiencing problems with this model!!!

In one phone call Liebherr rep told us the entire icemaker unit was being redesigned in Germany. Then, a bunch of the new units were "in customs." Weeks went by and we called to find out the status. We were told ours had been shipped and our local repairman should have received it. He hadn't. We waited another week and no unit received. Called back, told "parts" were coming from Canada. Said we weren't expecting "parts," we were promised a whole new unit. Nice Liebherr service tech on the phone said he was only telling us what he had been told.

If anyone else out there is dealing with this, I would appreciate knowing what you're being told. I have tried to be patient because, other than this, I really do love this refrigerator and actually designed the entire row of cabinetry along that wall to mimic it. I have postponed putting the cabinetry panels on yet as I would like to know it is all WORKING and won't have to be totally replaced before installing the panels. Don't even want to think about the possibility of pulling it out as it was a very tight fit in my totally custom kitchen. This is about the last thing to finish in what has been a very long, expensive whole house remodel that has exhausted both us and our bank account.

Any suggestions, for resolving this, coping, etc? TIA!

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Ouch! I feel your pain! And, as much as I love my Liebherr FD/36", I have to admit that I've also had a couple of first generation product issues. One was the doors and the other was the icemaker. The latter suddenly stopped making ice; the problem turned out to be the circuit board for the icemaker. In order to fix the problem, there was never the need to pull out the unit from the cabinet run. The tech simply swapped out one board for another and accessed it at the bottom front of the fridge (below the bottom freezer drawer). The entire service call took all of 45 minutes from start to finish. I don't know why you're having this runaround with the tech people! If want, you can email me offline for a more detailed description of this issue and how it got resolved. And, yes, take heart. It did get resolved and I've had a fine functioning fridge ever since.

Good luck!

    Bookmark   October 3, 2009 at 9:08PM
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Icemaker problems here too. I've been buying ice at the grocery store for many months now. Have had one repair to the icemaker and it didn't last. Now waiting on another service call. I will mention to them about replacing the board.

    Bookmark   October 3, 2009 at 9:29PM
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Miaery loves company, so they say, right? Thanks for the responses. Unfortunately, we tried the circuit board swap and that didn't work either. So I continue to wait. Luckily, I don't really use ice much, except on my aching back. In the meantime, there's more room in the freezer for ice cream... comfort food!

Will keep you posted!

    Bookmark   October 5, 2009 at 1:50AM
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I've also had problems with the icemaker from the get go. Tech support has been helpful but so far there is no resolution to the problem. I actually asked them about whether a redesgned icemaker was in the works and they said they know of no such thing. Even when the icemaker works, it produces small quantities of ice per batch at such a slow pace that it can't keep up with our very normal usage level.
At first it seemed to me that it only dropped ice when the freezer drawer was opened and then closed, and tech support said it was probably an issue with the magnetic sensor. It seems like there may be more than one problem, though, since the performance is so erratic.
But again, at best, even when it is dropping ice, the production is very, very slow.

    Bookmark   October 5, 2009 at 9:52AM
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Oh dear. Planning on ordering a 30" Liebherr with icemaker next week. Have any of you heard of icemaker problems with the 30" Liebherr?

    Bookmark   October 6, 2009 at 1:25AM
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The Liebherr ice maker in no way resembles the standard whirlpool ice maker which is in most other refrigerators. The Ice Maker that whirlpool makes is the crescent shaped ice, this unit will produce ice until it over flows on some occasions, it produces more murky ice than you could ever want.

This what to expect from a Liebherr Ice maker.

1)The ice box will only fill less than half way (3' Probably)
2)It can produce 150 cubs in a 24 hour period (average)
3)They are SMALL ice cubes (cocktail ice size)
4)Clear ice compared to a whirlpool crescent ice

This ice maker is (in my mind) a supplementary ice maker, if you need more ice than 150 cubes in 24 hours and I understand this is possible in warmer states your options are

1) Buy it in a bag.
2) The Split Drawer can be utilized. (if you fill a drawer it will hold over 600 cubes)
3) Use the super frost feature ( OCCASIONALLY ) to increase production by 25% - 30%.
4) Pull the ice to the front of the ice box to create more space for new ice.

The tray in my ice maker had 186 cubs when counted them.

You can see from the photo slide show (link Attached at the bottom of the web page)the following

1)The size of the ice cubes
2) How full the box will get
3) How much ice is used per 16oz water glass
4) A gallon Zip Lock bag ¾ full with 186 Liebherr ice cubes


16 oz water glass holds 30 Liebherr ice cubes which equals just over 6 full glasses of ice from the box containing 186 cubes
16 oz water glass holds 11 Scotsman ice cubes which equals nearly 17 full glasses of ice. If you work on 186 cubes to start with.

I donÂt have a crescent ice cube maker in the store but I would suggest a 16oz water glass would hold around 7 cubes which will give you over 26 full glasses of ice.

People donÂt buy a Liebherr refrigerator for the ice maker, in my mind people buy the Liebherr for its size options, silent running, constant temperature control, finish, bio fresh, freezer drawers and for other personal features required by each customer.

I hope this gives everyone a better understanding of how the Liebherr ice maker works and produces. I will be making some videos shortly to explain each area of the Liebherr refrigerator.

Here is a link that might be useful: Liebherr Ice Maker

    Bookmark   October 6, 2009 at 2:53PM
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Thank you, Trevor.

    Bookmark   October 6, 2009 at 3:26PM
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It is true - there is a newly designed ice maker for the Liebherr units. I've had one installed in my Liebherr for the last 6 weeks and it is working flawlessly.

    Bookmark   October 7, 2009 at 3:59PM
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We too just got a CS2062 with all the same symptoms described above. Fridge Magnate - where did you get your 'newly designed' ice maker? Heck, we just bought this fridge!

    Bookmark   October 31, 2009 at 2:38AM
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No issues whatsover in my 30" freestanding re the ice marker. It's fast and we like the small cubes -- and the plastic scoop.

Question: does anyones fridge have an intermittent low buzz/rattle? It's only been in use for 10 days and the buzz/rattle started a few days ago -- comes and goes. If I push at the closed door it seems to subside.

    Bookmark   October 31, 2009 at 9:20AM
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Hey Roc,

No buzz or rattle for me. Very quiet machine overall.

    Bookmark   October 31, 2009 at 3:28PM
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martha -- you have built in or freestanding?

    Bookmark   October 31, 2009 at 3:32PM
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The 36" icemakers are the worst in the industry. We've had our unit for 3 years and it has never worked properly. We've had 3 service calls, replacement of works for a couple of weeks and then fails again. No question about it, the ice maker is simply garbage.

    Bookmark   February 4, 2013 at 8:13PM
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I have had my 36" Liebherr French door refrigerator for nearly four years and have never had a problem with the icemaker.

    Bookmark   February 4, 2013 at 8:44PM
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My "first generation", 36" integrated (referred to in the above older posts) did develop an icemaker problem. After several attempts to fix it, however, Liebherr replaced the entire fridge and included a free upgrade to biofresh -- all occurring post-warranty! It doesn't get better than that! And, I've had no problems since.

    Bookmark   February 5, 2013 at 11:38AM
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