Experiences with A & E Factory Service?
Has anyone had any experience in dealing with A&E Factory Service? They are apparently owned by Sears and a major provider of factory authorized repair services to companies like Kitchenaid, Whirlpool, and Frigidaire.
The compressor on my built-in Kitchenaid refrigerator failed about 4 weeks ago. I scheduled a service call through Kitchenaid's web site and A&E responded (sort of). In the subsequent 4 weeks I've had:
- 2 service calls. On the second call they didn't bother to bring the correct parts so they couldn't do anything.
- 3 missed service calls. Their fault each time and for some reason, after telling me to sit by the phone and wait for a call sometime between 8am and 5pm, they didn't bother to call and tell me they wouldn't make it, or even try to reschedule. I had to call them each time to find out what happened.
- 1 attempt to try and tell me the unit's warranty was invalid because the last tech that worked in it (their's) forgot to log the repair and hence it was "unauthorized."
This all on top of the fact that this is the refrigerator's third compressor in 5 years.
I'm getting close to setting the unit on the curb and swearing off Sears, Whirlpool, and Kitchenaid forever. Any suggestions for dealing with this company?