Printer doesn't scan

michelle_phxazOctober 3, 2011

I have an HP Officejet 6310, and when I go to scan it says that the scan function is not working. I have reloaded the software and updated everything, but I still can't scan. Any thoughts?

Thanks!

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fruitjarfla

A search with Bing shows many answers including one from HP's forum -- but I didn't look at any of them.

    Bookmark   October 3, 2011 at 8:21AM
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maybee_gw

I just had this happen to me with my HP printer/scanner. I found that, if I unplugged it and waited a while, plugged it all back in...it would then scan. Mine would print but it wouldn't scan...the unplugging thing fixed the problem

    Bookmark   October 3, 2011 at 4:43PM
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michelle_phxaz

I have tried the unplugging, it didn't work, but I will try again tomorrow.

Thanks!

    Bookmark   October 4, 2011 at 8:51AM
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