Norton removal

dcarch7September 16, 2011

I have a Windows XP computer which I cannot connect to internet.

I have a feeling that an old version of Norton which I no longer want to pay and activate is doing something funny.

Is there an external software that I can use to clean it out? since I cannot connect to the Internet?

Thanks for helping

dcarch

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vala55

Under the circumstances couldn't why not remove it in the control panel and programs.

    Bookmark   September 16, 2011 at 8:13PM
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bbbluz

Hi dcarch,

Yes! There is a special removal tool just for Norton that will cleanse all residual files leftover.

Do you have another AV presently installed? If so, which one. I really don't want to provide instructions till I know for sure how your security is set up at the moment.

Do you have a Firewall installed? XP has a pretty good inbound Firewall but no out bound Firewall.

Let me know the above and we can continue from there.

Thanks! :)

    Bookmark   September 16, 2011 at 8:14PM
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bbbluz

Hi vala55,

Uninstalling Norton through the Add/Remove programs can leave behind residual files that can and will interfere with connectivity. Just helped a girl at Geeks To go straighten this issue out.

See link:

Here is a link that might be useful: Computer won't connect to Internet under Normal mode

    Bookmark   September 16, 2011 at 8:19PM
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vala55

I know, I should not have replied to this, I thought that if she could not connect this was a good way. I have always removed Norton this way and never had a problem. When I reformatted last week I Googled how to uninstall it and was told through the control panel in several places.

    Bookmark   September 16, 2011 at 10:01PM
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bbbluz

Oh no, vala55, you were correct. You do have to uninstall through the Add/Remove programs as you said, then use the uninstaller to remove the residuals that are left behind. I just wanted to make sure it has been uninstalled before I go further with instructions, and if any other AV had been installed. 2 AV's is a no no. Norton is so bloated the leftovers can be a problem even if it is not in use. Same with any AV.

@dcarch,

Can you boot the computer into Safe Mode with Networking? If you can boot into Safe Mode with Networking and connect to the internet then it is more then likely an issue with Norton. Here's how:

As the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu". Use your arrow keys to move to "Safe Mode with Networking" and press your Enter key. Then see if you can connect. The AV will not run while in Safe Mode.

Is there another AV on the computer? Let me know. There is a sequence that should be followed to keep you safe.

PS: Norton includes a Firewall. If you have another Firewall installed that can be an issue too! Same as AV'S. 2 Firewalls is a no no.

Donna

    Bookmark   September 16, 2011 at 10:42PM
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zep516

Generally, you remove applications by using the Windows utility for the task, but Norton Antivirus tends to get in a bit deeper into the system, so it's trickier to remove it completely. Using application remover or the Norton removal tool is always recommend. Most Anti virus programs have an uninstall utility that should be employed to make sure all files are removed.

    Bookmark   September 16, 2011 at 10:51PM
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dcarch7

OK, I went into Safe mode, tried to go on line. Did not work. :-(

I know the connections are OK because I can use my e. mail, and Antispryware can get updates.

I have:

1. Windows Defender
2. SuperAntispyware
3. Malwarebytes

dcarch

    Bookmark   September 16, 2011 at 11:24PM
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zep516

In normal mode try to go to google.

Tell me what browser you're using and the error you get.

Here is a link that might be useful: google

    Bookmark   September 16, 2011 at 11:42PM
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ravencajun Zone 8b TX

if and when you can another good option to try is app remover it is specially for removing the ones like Norton and McAfee.
Using AppRemover

You could download it on another pc and put it on that pc and run it possibly?

    Bookmark   September 17, 2011 at 12:55AM
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dcarch7

"Posted by zep516 (My Page) on Fri, Sep 16, 11 at 23:42

In normal mode try to go to google.
Tell me what browser you're using and the error you get.
Here is a link that might be useful: google"

In Normal mode, it can't connect to Internet, therefore it can't go to "Google"

I have Windows Internet Explorer. When I click on it, the Explorer screen comes up and says "connecting", after a while it fails to connect and goes away.

ravencajun, I will give that a try. Thanks.
----------------------
By the way, I have scannned with SuperAntispyware, Windows Defender, and Malwarebytes, nothing found, but Task Manger shows CPU activity goes from 0% to 65% use with no program running.

dcarch

    Bookmark   September 17, 2011 at 9:36AM
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dcarch7

Well, it did not work using AppRemover.

I got this message:

"This MSI must be launched through setup"

dcarch

    Bookmark   September 18, 2011 at 10:02AM
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zep516

Lets back up for a moment, if as you said you could not connect to the Internet in Safe Mode With Networking Then this is not a Norton Problem, so you need to start to look other things like modem, router. When you booted to the Advanced options menu by holding the f8 key down during restart are you sure you used the arrow key to select ----> Safe Mode With Networking then hit enter and then try to go to Google.com with your browser you usually use and as always try another browser.

Please tell us how this computer is connected to the internet via modem, router ect.

    Bookmark   September 18, 2011 at 10:40AM
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owbist

Have you tried more than one browser to get online? Use the computer you are on to download Firefox, Chrome, Opera or any other browser to try. As you are getting updates then it is reasonable to assume the connection is good for the troublesome computer.

    Bookmark   September 18, 2011 at 3:24PM
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dcarch7

OK, I went to "Safe Mode With Networking", I was able to connect to Google, Yahoo, etc.

I tried to run AppRemover in Safe Mode, got the same error message.

I went back to Normal Mode, still connot connect to Internet, and Norton is still in my computer. :-(

dcarch

    Bookmark   September 20, 2011 at 7:47PM
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dcarch7

Posted by owbist "Have you tried more than one browser to get online? Use the computer you are on to download Firefox, Chrome, Opera or any other browser to try. As you are getting updates then it is reasonable to assume the connection is good for the troublesome computer. "

I only have Internet Explorer, without a connection, I guess I can't download anything else.

dcarch

    Bookmark   September 20, 2011 at 7:56PM
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