Miele DW excuses for dirty dishes after 2 washes
After lots of research, including reading these threads, most of which were glowing reviews of Miele dishwashers over all other brands (also my sister raves about hers), I bought a G2432SC and had it installed by a local Miele certified installer. It replaced a 16-year-old Maytag which was leaving white residue and films of food on the bowls and silverware, and even on the mugs which only held herbal tea. So I put quite a few of those same dishes and utensils directly into the new Miele without using them in between. After that first wash I was disappointed to find that they were just as dirty as before. I called Miele tech support and they said that the detergent I was using, an environmentally friendly liquid called Wave, wouldn't work. He advised that I use Sunlight liquid detergent, but the bottle I had was so old that it had separated, so on my second try (again mostly with dishes that had not been used since before the last Maytag wash) I used a Cascade tab, and activated the tab option on the machine. After this second Miele wash, no better. All the silverware has food and/or a white film, the mugs are just as filthy, and most of the salad bowls have food residue on them. On my second call to Miele tech support this morning, I was told that the Cascade is worse than the Wave: that the environmentally friendly detergent puts salt in the mix which doesn't work when the machine has the Miele salt in it (we have very hard water and the installer put in a whole box), and the Cascade tab has too much detergent for European washers, and then he explained something about inadequate rinsing due to too much detergent so the dirt just washes back over the dishes and leaves them dirtier. He also said that if a Miele technician comes out and it's determined that there is nothing wrong with the dishwasher, I'll be charged a service call. He is now mailing me a bottle of dishwasher cleaner at no charge, and in the meantime I am to run 2 Rinse and Holds, and then I have to empty the dishwasher and run a Sani-Wash to which I add white vinegar 20 minutes into that cycle, then use the dishwasher cleaner when it gets to me after doing all that--apparently I've soiled the dishwasher by using the wrong detergent, none of which the owner's manual explains. Now I don't know what will actually make the dishes clean--only Miele tabs broken in half? If there weren't so many people who love their Miele dishwashers I'd believe it was all a hype, and I definitely wasn't expecting this all to be so complicated. I still don't know if I'll ever get clean dishes, and it seems that the Miele techs are well-versed in all the reasons it's my fault.