Printer problem

john_nyAugust 12, 2012

HP Photo Smart P 1000 Printer Windows XP

I get a little yellow triangle with an exclamation mark in it. When I click on it, I get a message that my printer is not connected. I checked both ends of the USB cable, and they are connected. I checked the power cord, and it's connected, and the on light is lit.

Any ideas? Thanks.

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zep516

Hi john_ny

Disconnect the USB connection at the computer for the printer, reboot/ restart the computer, now reconnect the usb for printer See what that does.

Joe :)

    Bookmark   August 12, 2012 at 4:18PM
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john_ny

Thanks, Joe! Will try it.

    Bookmark   August 12, 2012 at 5:39PM
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zep516

Don't forget to wiggle the cables too, in an attempt to see if it's a bad cable, I have to wiggle my cable all the time, need to get another one.

    Bookmark   August 12, 2012 at 5:57PM
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john_ny

Thanks again, Joe. What you told me to do didn't work. I got a message that the computer could not find the new USB device. The thing about the cables was to be my next question. Could it be just a bad cable? My second question was, Might I have to re-install and, then, would I have to uninstall the current first? I'll try another cable in the morning, but it could also be that the thing is just worn out. Although it doesn't get heavy duty use, it's just a little shy of 13 years old.

    Bookmark   August 12, 2012 at 6:41PM
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zep516

I'd ditch it being 13 years old. If you do get running, in the end you still have a 13 year old printer that will be subject to failure.

Joe

    Bookmark   August 12, 2012 at 6:44PM
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zep516

Here's a few good printers here, I like the IBM a good deal at only $30,800

Here is a link that might be useful: -most-expensive-printers/

    Bookmark   August 12, 2012 at 7:21PM
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john_ny

Again, thank you Joe. This thing has worked perfectly until 2 days ago, but maybge it's time to say goodbye. My 17 year old cat was not too happy to hear this diagnosis.

    Bookmark   August 13, 2012 at 12:09AM
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zep516

You're welcome, if you have the disk I guess you could try re-installing, see link

Here is a link that might be useful: hp printer

    Bookmark   August 13, 2012 at 12:56AM
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john_ny

Thanks; it was just the cable, I put another one on and it worked like a charm. The only thing was that it printed everything that my wife and I had been trying to print when it wasn't working; about 30 pages!

    Bookmark   August 13, 2012 at 11:07AM
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