Help with an IPod touch - forgotten passcode

kayjonesAugust 19, 2013

My 10-yr. old grandson can't remember the pass code to his 4th generation IPod touch. Is there a way to reset it? If so, how can he reset it without losing all his music, games, videos and pictures? Thanks for any help!

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zep516

Might be help here

Apple Support Communities.

See link.

Joe

Here is a link that might be useful: Apple Support Communities

    Bookmark   August 19, 2013 at 8:10PM
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kayjones

Joe, thanks - I've tried everything, including calling Apple, but they can't help unless I pay $59.

    Bookmark   August 21, 2013 at 1:19PM
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zep516

Not sure how to advise you anymore. I don't use any of those types of products.

Joe

    Bookmark   August 21, 2013 at 7:20PM
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acraftylady

I found this, if none of this worked either then I don't know as I don't own anything apple but the support forums on apple seem to be very helpful with this so keep plugging away there and asking. Mary

Here is a link that might be useful: forgotten password 4th generation ipod

    Bookmark   August 21, 2013 at 9:08PM
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acraftylady

Oh sorry I meant to say you will probably have to wipe it out but next time he should back up stuff all along in case this happens again. Mary

    Bookmark   August 21, 2013 at 9:11PM
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