Samsung Fridge repair issues?

elizamammaSeptember 11, 2013

Hi all,
First, thank you for all of the direct and indirect appliance advice. I've learned a lot over the last few months from these pages. I'm still deciding on a fridge. We'd like a counter depth french door, and I like the looks of Electrolux and Samsung. The appliance salesman tried to steer me clear of Samsung due to the difficulty of repairs. I guess there are no dedicated Samsung repair people and parts are hard to get? Can anyone comment on that, or on either of these brands for DC FD fridges?

Thanks!
Liz

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deeageaux

Five years ago when you needed Samsung parts they needed to be ordered out of New Jersey headquarters or a warehouse in Los Angeles. As the company rapidly grew in the USA and Canada this created a lot of backorders and delays.

Today things are much better. I don't know if Samsung has the same coverage as Whirlpool or Frigidaire/Electrolux and has every nook and cranny of the USA and Canada filled with regional warehouses for parts but I know that matters have improved significantly.

I have never heard of dedicated Electrolux repair people. Below is a link from Electrolux to find repair. I punch in my zip code and get a half dozed local independent shops. No dedicated Electrolux repair facility.

Here is a link that might be useful: LINK

    Bookmark   September 11, 2013 at 6:24PM
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dadoes

Friends of my sister had a huge ruckus with a Samsung refrigerator last July 2012. They borrowed my spare/garage KitchenAid for ten weeks while awaiting repair ... which ended being a failure after multiple attempts by the repair service so they bought a new unit.

    Bookmark   September 11, 2013 at 8:00PM
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deeageaux

JD Powers last publically available refrigerator satisfaction study was 2012.

Samsung ranked #1. Electrolux #14.

Not a random data point. Scientific data samples.

Here is a link that might be useful: JD Power

    Bookmark   September 12, 2013 at 3:01AM
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dadoes

That's nice but it didn't help the Sullivan's situation.

    Bookmark   September 12, 2013 at 9:14AM
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mrsdindinbaby

We had a Samsung fridge in our last house that was replaced by Whirlpool. The perception about repairs being difficult is accurate. We needed repairs in 2009, 2011, and 2012. The parts always took 2+ weeks to get. Multiple appliance repair people have told us this is typical and to always by domestic appliances. The parts are easier to get, less expensive, and repairman have more experience with them. All of the appliances we've had from the whirlpool family(whirlpool, kitchen aid, Jenn Air) have served us much better.

    Bookmark   September 12, 2013 at 11:23AM
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mrsdindinbaby

We had a Samsung fridge in our last house that was replaced by Whirlpool. The perception about repairs being difficult is accurate. We needed repairs in 2009, 2011, and 2012. The parts always took 2+ weeks to get. Multiple appliance repair people have told us this is typical and to always by domestic appliances. The parts are easier to get, less expensive, and repairman have more experience with them. All of the appliances we've had from the whirlpool family(whirlpool, kitchen aid, Jenn Air) have served us much better.

    Bookmark   September 12, 2013 at 11:24AM
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llaatt22

Samsung has a fairly widespread reputation for offering trouble free good value at a good price to a high percentage of their customers. Ordinary customers in possession of a newish lemon may experience a more authentically Korean view of customer service needs and a distinct lack of happy smiling faces. And the lesson is also gradually being well learned elsewhere much closer to home.

    Bookmark   September 14, 2013 at 11:19AM
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steph2000

I've been researching fridges - and Samsung is on our short list. However, I was told this week at Home Depot that there is not a certified training program for service techs for Samsung fridges in the state of Alaska and this can make repairs tricky.

From what I gather on-line, people really like their Samsung fridges - until and unless they have a problem wtih said fridge.

Makes it kinda dicey.

We like a lot of the features, though, including the LED lighting, the shelving, the sealed ice and the flip-up shelf. It seems odd they don't offer a CD FD model that doesn't have an ice maker, though...

    Bookmark   September 26, 2013 at 4:40AM
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HannahJohan

You can still get it fixed at a good fridge repair place! There are many centers where they provide samsung fridge repair service.

Here is a link that might be useful: fridge repair

    Bookmark   October 6, 2013 at 2:32PM
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rwagoner

I refuse to buy Samsung. I doubt their quality, and I hate that they copy EVERYTHING.

    Bookmark   October 7, 2013 at 2:44AM
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msmaryfisher

Purchased a fridge 4 years ago and it requires a new circuit board but they don't make this circuit board any more and Samsung reply was sorry there is nothing we can do for you. So it looks like I will be throwing out an $1600 fridge and never purchasing another Samsung product but thanks to Fix Applicances cause they help me a lot. So if I buy a Samsung product and they discontinue it part a day later, tough luck for you, they don't care and what surprises me is the customer service reps want to work for a company that has no ethics.

1 Like    Bookmark   last Tuesday at 8:36PM
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