help! advice needed! i was sold 'old' appliances!
FYI: I did not go to a warehouse for my appliances. I bought from three dealers locally for the best prices. Please read, learn, and give me constructive advice. I am so overwhelmed and spent here. I need real advice, not admonishments.
I have had a mess with my kitchen appliances. Nutshell version: I bought ALL new appliances. I have had several issues. I need advice on what you would do if you were me.
In 2004 we started building a home. Crooked Custom Cabinet Maker demanded I own all appliances before he made our custom kitchen. They all sat in storage in a garage locked up until install 9 months later. So, appliances did not go into service until August 2, 2005. All appliances have extended warranties for additional 4 years.
#1: Thermador Dual Fuel 48" Range with grill & griddle has had constant problems with burners and circuit board or electronic panel of some type. Well, service professional came out last week to fix the back burner that wouldn't light, ignite, nor would gas come out of it. He took the burner apart and messed with another burner, which he broke, so now I'm down two burners. He obviously had little experience with Thermador because he had to call several times for help just to get the knobs back on the fron that he took off trying to figure out how to get into the machine. Anyway, he 'diagnosed' that the potentiometer' (spelling) is gone out and that's what needs to be replaced. GE service contract people call me and says, "We're so sorry, but they don't make that part anymore. We can't fix it. Call us again if you have any other problems." WhOA NELLIE! Hold up! Let's go over this again!.... Haggle, then had to 'get your supervisor' conversation..and the "BEST" they could do was do a "nationwide search for a part" for this stove. Other than that, I'm out two burners. Obviously, this is not a solution, but I'm totally $crewed here if they don't come up with a part.
THIS IS TOTAL BS. This is a recurring issue and I don't even want to tell you what I paid for this machine. WHAT WOULD YOU DO?
#2: I bought two undercounter U-Line refrigerators. One with ice and the other with a freezer. The one with the freezer went out. Service tech said to call U-Line to get authorization for a new compressor/freon/or replace the unit. They wanted me to FAX my receipt. I did, but the year was left off this handwritten receipt FROM THE DISTRIBUTOR. U-Line wanted a full date, which I don't blame them. Contacted distributor who says, "Oh, those models we sold you were older models and you bought them 'as is with no warranty'. I DID NOT. When I bought them, they did tell me that there were newer models out, but these still HAD a warranty, brand new, in the box. "No different than buying a year end model car," is what they said. I said my receipt said no such thing as not having a warranty, but it DID have my check number on it. They asked me to FAX my receipt, they claimed it was not an invoice but a purchase order...and they're invoices are computer generated. They then Faxed me an invoice with misinformation on the invoice and now it says 'as is, no warranty.' It had my check number, and information that it was shipped to an old address, which it was NEVER SHIPPED. My husband and I went across town and picked these up ourselves. The key here is I paid them by check. My check was dated on 8/14.04 and cashed on 8/16/04 and is on ALL of these receipts (mine and their fictitious receipt). This receipt they faxed to me that they said they gave me was dated 8/23/04, which is totally BOGUS.
I thought, forget them, I still have five years on the compressor, so I took my check and faxed it to U-Line with my receipt. U-Line said that ...and I'm silently screaming here, that my unit was manufactured 14 YEARS AGO AND IT'S OLD FREON, they don't have parts, and they will not warranty this unit.
I do have the distributor's company in a 'lie' about the receipt, but U-Line says I need to deal with them. I'm out a machine. I have a 24" 'hole' in my cabinet space and the other unit is acting up. I wish I NEVER BOUGHT these U-LINEs NOW. WHAT WOULD YOU DO?
#3: After those issues above, I double checked my other BRAND NEW appliance manufacture dates. My GE Advantium 240 oven was manufactured in 2000! I noticed that the door coating was peeling and called them out, they replaced the door that first day.
#4: Fisher & Paykel DD603 has been a PITA. The company is replacing it this Tuesday through perseverance.
It just seems it's been one thing after the other with these high end appliances. I've seen more appliance repairmen these past two years than I have my entire life for ANY MACHINE, House, and car repairman all put together! I almost wish I had just bought Whirlpool Gold appliances!
So, I truly do need advice. I'm slap out of gripe venom. It takes so much energy to stay after these companies to do right.