Hansgrohe thermobalance problems
A while back when planning my new shower, discussions here led me to pick a Hansgrohe Thermobalance II valve and trim.
I'm so unhappy right now with it. It took 2 visits from a plumber to get it working.
The first problem is that the screw holes are not accurately made. I found another discussion about that on the net, so I know I'm no the only one. The screws tend to go in part way and lock in place. We finally had to cut one off.
The biggest surprise is that this expensive, heavy, all metal, well made trim comes with a big escutcheon plate that is held on by velcro.
Yup, velcro. When I wrote an email to Hansgrohe complaining about how I was disappointed I'd have to caulk it to get it watertight, they said it was designed to not be caulked.
Does anyone else seriously think that their plumbing should be sealed with stick on bits of velcro? I hate the look of external rings of caulk.
The inexpensive Moen on my other shower looks a lot better to me now. And my plumber just says 'told you so'.