Help! Has Wolf abandoned me?
Sorry, I'm brand new to this forum, but I've got a BIG problem! I absolutely love my Wolf! I bought my house in 1998 and if the Wolf wasn't part of the deal, then there was no deal (smile). Any-who, in 2003 I paid a certified service company to come out and rebuild the entire stove. The stove was originally built in 1986, and is built like a Sherman tank! To try and make a long story a little shorter (hopefully), my service Tech (last night) told me Wolf has abandoned me. Here is the email I sent to Wolf last night
I have a 4 burner w/grill range built in 1986 with an igniter module that has died. In 2003 I had the module replace by an authorized service company - module cost $123. I had the same service company come out now, but they have told me (1) you (Wolf) no longer support pre-2000 models, (2) you have no repair parts available, and (3) you cannot provide wiring specs for pre-2000 ranges...basically you have abandoned all pre-2000 residential stoves. I love my Wolf and would buy another, but need a little time to save the money to get one considering this is the end of the year when all the expenses come due (property taxes, etc.). However, finding out you have totally walked away from any form of support for your pre-2000 models causes me a great concern of even thinking about buying another Wolf. The Tech said he talked to you (Wolf) and you recommended a 3rd party for the part, he said he contacted them and was told they only sell retail (no discounts to authorized dealers or service companies) (module would be $312 plus shipping) with no guarantees that it would work and no returns. This alternative is playing Russian roulette - if the first module doesn't work, buy another module and keep your fingers crossed or buy a third, etc.
So my question is - is the Tech trying to rip-me-off or have you really abandoned all your pre-2000 stove owners and everything he has told me is the truth?
My question to this forum is - Has any one heard about this, and has Wolf abandoned their older stoves? HELP! Granted, nothing lasts forever and I have to be nearing the death of my stove. But heck (with the pre-2000 announcement from the Tech) I expect a stove to last more than 10 years! A 1986 stove isn't hi-tech (the reason I love it). According to the Tech, Wolf considers my stove more commercial than residential. My baby is a dream - you can literally pull every part out of it to clean (burners, vents, etc.), all edges are welded, it's all open burners, only electronics are the igniters - I'm gonna hate to give it a RIP. Plus 'cause of the electronic igniter death no oven. Call me an ol' fart, but gone are the days when you could stick a match in the oven to light it (sigh).
Plus the Tech told me there were lawsuits with LG and Wolf for creating monopolies on the part business for their stoves.
So am I being 'played' by the Tech (authorized or not - even though he is from an authorized service company), and has Wolf abandoned their pre-2000 customers? If this is true, then beware Wolf owners. I (personally) will be looking for a company that supports their product beyond 10 years on my next range. I don't care what their rating is on JD Edwards - a 10 yr obsolescence is not acceptable (based on the Tech's reported Wolf's 2000 cut-off date) - a 'stove/range' shouldn't be considered hi-tech (minus the electonics and bells-and whistles they are introducing now).
Please! - someone tell me this is a 'rip-off' by the Tech! I love my Wolf and it appears my only alternative stoves right now are BlueStar and Capital (sigh).I love open burners.
HELP!!!!! (Plus sorry for being so long winded on my first post (sigh)) I'm just so 'knocked out' by the info the Tech gave me last night, and need some help, info or suggestions right now.
Plus, THANKS! in advance for any info, advice or suggestions any of you can provide (and putting up with my long winded story). Currently I'm down $150 for the Tech to come out, look at the stove, and say 'Yup, your igniter module has died' (BIG sigh and DUH!) that's what I told you when I made the service call!).