KitchenAid double oven problems. Help!
Hi, I've been lurking for the past almost year as I've renovated my entire house. I've gotten a lot of great ideas, so thanks! Now I'm hoping someone will be able to help me deal with KitchenAid. I have the double wall electric & convection ovens. I was waffling between kitchen aid and Electrolux & now wish I went with Electrolux. :(
Long story short, neither upper nor lower oven worked out of the box. KA sent someone out who said that both upper & lower were assembled incorrectly. He fixed them, even though at this point, why would I want something that came out of the box broken? Since then (beginning of June) I've been using them & have had a feeling that something hasn't been working right. The temp seems to fluctuate & not hold, but haven't been able to "catch it in the act." Today the upper oven wouldn't heat, the lower worked for 20 min before giving an error message.
I called KA & made a big stink, but what do they care? They don't. They're sending out another repair guy. But bottom line is I don't want this broken thing. It came broken & still doesn't work. I have a big family & entertain frequently & can't "hope" the ovens will work. It tells time great, but I didn't want a $2500 clock! Any idea what I can do? Threaten legal action? Try to get the local appliance store to get me a refund or replacement? I'm so, so annoyed. I can't thing of any other purchase that would come out of the box broken that the company wouldn't refund or replace. Makes me sick.