can't upload antivirus

linda_6June 15, 2014

I have Windows 7 internet explorer. My Norton antivirus expires in 10 days. Comcast has a free version that I uploaded ok on my computer, but on my DH's computer it keeps knocking me out saying it cannot upload and then it say windows explorer has quit working. Does anyone know how to fix this? Thanks bunches.

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aputernut

You must uninstall all Norton crap before you download & install another.

    Bookmark   June 15, 2014 at 10:52AM
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SnidelyWhiplash

Try using a different browser, there's no reason to fight with a browser when you're trying to accomplish something unrelated to it.

I suggest you uninstall the "old" Norton version currently on the PC before installing the one from Comcast

    Bookmark   June 15, 2014 at 10:54AM
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linda_6

ok, i'll try this and see how it works. thank you.

    Bookmark   June 15, 2014 at 11:14AM
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DA_Mccoy

Please be sure to use the manufacturer's appropriate removal too..

DA

    Bookmark   June 15, 2014 at 4:00PM
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linda_6

ok I'm really having a dilemma here. I uninstalled Norton and still cannot download anything. I called Comcast and they couldn't remote into the computer. he said i won't be able to download anything because something is wrong with explorer. how do i bring the computer back to the factory mode. we also tried in safe mode and that didn't work either. thank you all bunches and bunches for any help you can give me.

    Bookmark   June 17, 2014 at 7:28PM
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zep516

"Something is wrong with explorer," Do you mean explorer.exe. Not internet explorer right. explorer .exe is the windows shell and provides all the desktop Icons, start menu etc.

If that is the case do a system restore back a few days and see.

You can also recreate explorer.exe from the task manager

    Bookmark   June 17, 2014 at 9:08PM
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linda_6

oh boy, let me try that to see if it works.

    Bookmark   June 17, 2014 at 9:17PM
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linda_6

The only browser we use on the computer is internet explorer. We can go onto the internet. the problem is I cannot download any free anti virus or download anything. I keep getting a message that say it cannot download and then it kicks me out of the internet. I was able to uninstall the Norton, which was ending anyway.

    Bookmark   June 17, 2014 at 9:24PM
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zep516

Try the system restore first. Do you know how to do it ?

Just Google System restore win 7 if you have trouble.

    Bookmark   June 17, 2014 at 9:31PM
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linda_6

update and a big thank you for all the help and suggestions.
I did a restore and still couldn't download the free antivirus. so I thought, ok,let me try to download google chrome. Well, that worked and now I have download the free antivirus from Comcast.net. The only question I have about google chrome is how do I get back to the home page after going into other sites?

    Bookmark   June 18, 2014 at 7:49PM
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grandms

Linda, on the upper right corner of Chrome, you should see three horizontal lines. Click on that and look for Settings. You will then see a number of items, one of which is choosing and setting your home page. Once you have used it a while, I think you will like Chrome very much. I also use Firefox, but Chrome is my favorite browser.

    Bookmark   June 18, 2014 at 8:50PM
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linda_6

Thank you grandms. My DH is very happy right now. I think I'm going to use Chrome on my laptop also.

    Bookmark   June 19, 2014 at 7:35AM
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