Toto Carlyle toilets don't fit on piping...please help!
We were just told by our contractor that the 2 new toilets that we purchased...Toto Carlyle, will not fit in our bathrooms. From what we understand, it is the pipe coming up from the floor that is off.
One story house, with concrete slab foundation. They said the toilets are 2" off. We are now being told that there is a converter kit that can be purchased to allow setting of the toilets.
Since this is the first I have read of any problems with these toilets, I would appreciate any input and advice. Are these converter kits reliable? Is this the best approach to the situation?