jane__nyJune 26, 2011

On my husbands XP laptop, since installing the new FF version, a page opens each time regarding missing toolbar. It is a FF search page as if someone asked about the missing toolbar-but he didn't run a FF search.

I have tried going to their support page and can't find anything about this. I uninstalled the new version and installed an older version and the same thing happens. It is a FF search page discussing the missing toolbar. He is not missing the toolbar and never ran a search. When he clicks on the FF icon to open the browser, both pages appear.

Any ideas.


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TulsaRose, Tulsa OK

Did you try the
"Mozilla Firefox forum"

The topic Instant Help - Frequently Asked Questions might point you in the right direction. Or you could start a new topic, then copy and paste your post from here.

    Bookmark   June 26, 2011 at 9:26AM
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Does this only happen when you first open the browser or open a new page...not subsequently when you click on a bookmark? If so, have you gone into the Options settings to check the homepage? It could be that somehow what you have coming up is set as your default home page.

    Bookmark   June 26, 2011 at 1:02PM
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ravencajun Zone 8b TX

I would clear everything, cache history cookies all of it, I would clear the home page and reset the home page while actually on the page he wants as home page and then select set current page from the list options.

    Bookmark   June 26, 2011 at 1:20PM
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