Consumer Reports Rates Computer Phone Support

mike_kaiser_gwJune 7, 2011

From the July 2011 issue of Consumer Reports:

The best computer tech support (via phone) - Apple

The worst computer tech support (via phone) - [Almost] Everybody else (Acer/Gateway/eMachines, Asus, Dell, HP/Compaq, Sony, Toshiba)

Lenovo isn't on the list so I guess they fall in the middle somewhere or they weren't surveyed.

Thank you for reporting this comment. Undo
leslie_gardener

Sevral months ago I got excellent telephone support
from my laptop manufacturer.
But that wasn't until i'd wasted several hours talking to India and made a phone call to the company CEO.
Try it the next time you get the run-a-round, it works wonders.

    Bookmark   June 7, 2011 at 2:37PM
Thank you for reporting this comment. Undo
jane__ny

One thing I learned, when you order a computer, order through their business unit. Same computer, same price, but say it is used for business. The warranty is better, the service is quick and excellent, and the techs are NA. I actually find the business machines are better priced.

Jane

    Bookmark   June 8, 2011 at 11:34AM
Thank you for reporting this comment. Undo
ginny12

Now that's an interesting tip.

    Bookmark   June 12, 2011 at 7:45PM
Sign Up to comment
More Discussions
Help with color on my images
I take pictures and on my camera they are a good color...
berk
free downloader for youtube videos to use in powerpoint?
I used to be able to download videos for use in my...
jean001a
Problem watching videos from Yahoo on Android tablet
Yahoo videos won't play on my Android tablet. Videos...
Lisa_in_Germany
I-Pad Backup Help or Need?
I need advise on or need for backing up my wife's I-pad. Wife...
chas045
How do I choose a power supply
I have a 300 watt power supply. I want to upgrade...
Pooh Bear
© 2015 Houzz Inc. Houzz® The new way to design your home™