GE oven door glass shattered!
I have a GE electric range that is 2 yrs. old. I was using the self-cleaning feature this week, and after 2 hrs., I heard a loud pop. I turned the oven off, and once I was able to open the door, saw that the inside glass window in the door had shattered into pieces.
I called GE, and the rep stated that this does happen sometimes. They sent a tech out at no charge to look at it. When he called in the report, they stated that I would have to pay $165 for labor costs to fix it. The glass itself would be at no charge. (My local service guy would charge me $165 for both labor and glass).
I was livid. I thought GE would stand behind its appliances, but apparently not. How can they market something that has this defect in it?
The tech suggested that I call myself (to see if it made any difference) and was told the same thing. I was told it was out of warranty, and that if they covered the labor, the tech would forfeit his pay for the service call. I never heard of such a thing.
$165 isn't going to put me in the poor house, but I think it's something that GE should stand behind.
Am I making a big deal out of nothing? Has anyone had a similar experience with GE? Any suggestions?
Sorry for ranting and raving, but I know I'll never buy another GE anything.