HP officejet goes offline

homeboundMay 19, 2009

I'm having an issue with a fairly new (couple months old) HP Officejet J6450 all-in-one (same as the J6470, but it's the Costco model#) .

It's connected to a Linksys router and the thing periodically going offline. Pulling the printer's plug to reset the connection takes care of it for a couple days, but I'd like a permanent fix. Any ideas?

(I'm about to deal with HP directly, but I'm trying to locate my product literate first.)

Thanks.

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homebound

Forgot to mention that I'm running XP and Vista (two computers) and the problem is with both. Router is connected to the XP computer with ethernet, wireless G to the other.

Seems like the printer is the problem, though.

    Bookmark   May 19, 2009 at 9:25AM
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owbist

Take a look at these posts linked below with that model and see if any fit your situation.

As this is new you could use the help line for HP. I found them very helpful when I had an issue with my printer, they walked me through things till we hit the problem

Here is a link that might be useful: Hp J6540 help

    Bookmark   May 19, 2009 at 10:19AM
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homebound

Thanks for the link and comment. (Hopefully the solution is near at hand.)

    Bookmark   May 19, 2009 at 8:17PM
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