Capital Culinarian Service
I have to say my experience with Capital has been less than stellar. I bought my 36" Range in January and noticed immediately that the broiler wasn't working and the grates rock as if not fitting solid. Here it is almost September and the problem is still not resolved. The local tech comes out, scratches his head, calls Capital and orders parts, comes back out 3 months later ( 2 times same scenario ) and still no go. I called Capital this last time and it appears they still did not ship any parts from the techs last visit. It's as if they simply ignore hoping it will go away. I'm at the point of pursuing getting my money back. They talk a good game on the phone but simply do not act. The broiler is the main issue. I can turn it on broil and after 1hr 15 minutes the temp will be at 200 degrees. There is a small orange glow at the rear of the glass that I'm told by Capital this is the pilot light/igniter. I doubt I could even make toast.
Anyone else has these experiences?