liebherr fridges - don't buy!

bryanbmAugust 15, 2010

NEVER BUY ONE - they look great but they have a huge problem - the doors appear closed but they may not have sealed tightly. A faint buzzer will come on BUT ONLY WHEN the fridge temp has increased beyond safety limits. By then it is usually the middle of the night. In the morning when you come into the kitchen and finally hear the buzzer, it's too late to do anything except empty the fridge, throw out a lot of stuff, wipe away all the frost and wait 24 hours until the fridge is back to the right temperatures.

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llaatt22

Interesting.

    Bookmark   August 15, 2010 at 11:41AM
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sara_the_brit_z6_ct

Sorry for your experience, but I don't think that should put people off buying what is an excellent and energy efficient appliance. I think it's good to warn people that they need to be careful to ensure they DO shut the door.

FWIW, I have forgotten to check the door myself and also only found out a couple of hours later on: but the fault was with me, not a perfectly good appliance.

    Bookmark   August 15, 2010 at 6:49PM
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davidro1

bryanbm, if I had time I'd go read the Liebherr manual and post what it says about its beeper noise. Maybe you can program it to be louder. I would call Liebherr. Then I might agree with you. Maybe. Meanwhile, I'll thank Sara here and in the other thread too.

I can appreciate Your Frustration but I have no indication yet that this is a problem for all Liebherr.

Don't start a brand new thread to rebut anyone.

    Bookmark   August 15, 2010 at 11:44PM
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rcvt

I love my Liebherr (30" freestanding). It's energy efficient, quiet, and perfectly-sized for my tiny kitchen. I don't find it difficult or problematic at all to make sure that the door is closed correctly.

rc

    Bookmark   August 16, 2010 at 11:15AM
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joba4257

What is the model number of your fridge?

    Bookmark   August 16, 2010 at 4:03PM
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yoyopa

I have a built-in 30" Liebherr. I've had it for a little over a year. First, the ice maker malfunctioned. It took a few service calls to fix it. Now a short time later a wall of ice appeared on the back wall of the freezer. The temp rose suddenly and the alarm went off. Probably the ice maker again but the Liebherr rep. Jerry, insisted it was a panel - how interesting that conclusion was reached before anyone looked at it - is it because he doesn't want to admit that once again the ice maker is malfunctioning? That he wants to run the warranty time? I want a new unit - one without an ice maker. But Jerry says that won't happen. They'll fix this one. Is this the customer service one should accept from an appliance that costs $5,000? I have a Sunbeam in the basement that hasn't presented one problem in the years I've had it. It cost less than $400. Should my experience taint the reputation of the entire brand? Maybe all Liebherrs aren't defective but when one is, one should get better customer service than what I am getting. I've read many blogs that address problems others have experienced with the Liebherr freezer. It's a wonder that there isn't a class action. But I'll wait to see what Liebherr does to remedy this situation. I don't think getting a new unit (sans ice maker, which is cheaper) is an unreasonable request. Two malfunctions in this short a time is too many for such an expensive item that is supposed to be so well engineered. To all potential buyers, I would be wary of this product - if I am proven wrong about their customer service and that they stand behind their product and, more importantly, their customers' satisfaction, I'll report back.

    Bookmark   August 16, 2010 at 5:41PM
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yoyopa

I have a built-in 30" Liebherr. I've had it for a little over a year. First, the ice maker malfunctioned. It took a few service calls to fix it. Now a short time later a wall of ice appeared on the back wall of the freezer. The temp rose suddenly and the alarm went off. I adjusted it but it happened again. Ice Maker is off and I can't get a service call until 8/23. Probably the ice maker again but the Liebherr rep. Jerry, insisted it was a control panel problem - how interesting that conclusion was reached before anyone looked at it - is it because he doesn't want to admit that once again the ice maker is malfunctioning? That he wants to run the warranty time? It doesn't matter what the problem is, it's that there is a problem(s) with such an expensive refrigerator. I want a new unit - one without an ice maker. Actually, I wish I could trade for another brand but I doubt that will happen. However, Jerry says that won't a replacement won't happen. They'll fix this one. Is this the customer service one should accept from an appliance that costs $5,000? I have a Sunbeam in the basement that hasn't presented one problem in the years I've had it. It cost less than $400. Should my experience taint the reputation of the entire brand? Maybe all Liebherrs aren't defective but when one is, one should get better customer service than what I am getting. I've read many blogs (the Alternative Consumer, e.g.,) that address problems others have experienced with the Liebherr freezer(from 2007 through to the present - wish I had seen prior to buying). It's a wonder that there isn't a class action out there. But I'll wait to see what Liebherr does to remedy this situation. I don't think getting a new unit (sans ice maker, which is a less expensive model) is an unreasonable request. Two malfunctions in this short a time is too many for such an expensive item that is supposed to be so well engineered. To all potential buyers, I would be wary of this product - if I am proven wrong about their customer service and that they stand behind their product and, more importantly, their customers' satisfaction, I'll report back.

    Bookmark   August 16, 2010 at 9:08PM
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dadoes

Just guessing being as I'm not familiar with Liebherr, but a "wall of ice" on rear of the freezer section along with a temperature increase is likely a defrost problem, not an ice maker problem.

    Bookmark   August 16, 2010 at 9:48PM
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yoyopa

Perhaps it is. But still, that means two separate components malfunctioned on a very expensive product in a very short period of time. What does that say about the product? If you were the owner, would you have confidence in that particular unit? Or would you want a new one - especially if you're assured that the product is a good one and that the experience that you're experiencing is the exception and not the rule?

    Bookmark   August 17, 2010 at 6:31AM
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yoyopa

The service technician just left. Now it's the evaporator detector so he'll have to return. I asked if he serviced a lot of this make. He stated recently he had quite a few because of freezer issues/problems. Liebherr is definitely on a downward slope. Buyer Beware. And to make matters worse, their customer service skills are non-existent. Again, I will post after the fix and keep everyone posted afterwards.

    Bookmark   August 23, 2010 at 6:04PM
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yoyopa

The service technician returned and addressed the evaporator detector issue (hopefully). I must say that he was professional and informative (kudos to Gerhard's where i bought the Liebherr whom he works for). I have seen in numerous places (in addition to here)where Liebherr customers are complaining about freezer issues. I will see what happens with this 'fix.' I am still very wary of this product and to assist with anyone else avoid having to go through what I've gone through with this product, I'll give an update periodically.

    Bookmark   August 31, 2010 at 3:19PM
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Vallgal

I have had so many problems with my double unit 48" Liebherr refridgerator and freezer/ice maker that I would NEVER recommend that anyone purchase this appliance, regardless of how energy "efficient" it is. The first refridgerator unit I had, developed huge puddles on all the shelves. Jerry, the service advisor in Arizona at their US "service center", told me that this was because nothing could be allowed to TOUCH the rear wall of the unit. I was dumbfounded. Who uses a refridgerator in which items never touch the rear wall??? After a great deal of haggling and service calls, the local appliance distributor grudgingly agreed to replace the unit with a model that had a false wall in the rear to prevent this problem. It was amazing Liebherr would sell such an engineering debacle in the first place. The doors do not shut efficiently, so that you have to constantly be checking to make sure they are closed--or you wind up with a unit full of contaminated food the next morning. The almost inaudible warning doesn't alert you in time--especially if you leave the room, or your home is busy or noisy with family activities. Quickly head out the door to work, only to come home and find the fridge has been sitting all day, with the door ajar just a crack, spoiling your food. Infuriating. The ice maker was repaired 8 times while under warranty and is currently malfunctioning, and of course now the service warranty has expired, without ever solving the problem. I've given up--I freeze ice in trays and manually dump them in the ice-maker drawer. There is only 1 technician in the greater Seattle area where I live, that is even qualified to repair these refridgerators--and he advised me a LONG time ago that I should put the thing on Craig's List--but I don't think I could honestly do that to an unsuspecting buyer. The door shelf brackets break on a rountine basis, and are very expensive to replace. On a positive note, the hydrator drawers do keep vegetables fresh for a long time, but that is really the only redeeming feature about this product. If you are in the market, there are plenty of refridgerators out there that are energy efficient, and whose doors close, and whose freezer units and ice-makers work....and you don't have to spend 8 grand (like I did) for a product riddled with ongoing technical operational flaws & idiosyncrasies. The Liebherr is the one of the worst purchases I've ever made, and I hope this post discourages prospective buyers.

    Bookmark   April 17, 2011 at 9:48PM
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lorigr

I have to agree! I have owned a Liebherr for four years with four years of problems: icemaker does not work; hinge on door was recalled-thankfully before the door fell off; but the most frustrating is that the gasket disintegrated. Per Liebherr, it is not under warranty and the entire door must be replaced---not the gasket. So, do I spend $1000 for a new door plus labor and hope that this works. Or, buy a reliable Kenmore? One problem is that this is a built-in so I may have to hire a contractor. I thought German engineering was better than this. The service is awful. Never again.

    Bookmark   June 17, 2011 at 6:07PM
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biggs

Ditto to that had loads of problems over the years with ours and the service company liebherr use in the uk has gone into administration wonder why anyway only managed to sort out problem when www.agsrefrigeration.co.uk who operate in the london area attended and fixed won't be buying one again.

    Bookmark   August 14, 2013 at 3:07AM
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loriley

I know this is an old thread - but I thought I'd put my 2 cents in... Bottom Line = Absolutely recommend!

(I have previously owned a SZ 36" model)

I got the very first 36" french door they made. It had an issue with freezing on the back panel of the fridge and the gasket closing was not the best. After speaking with them and having the "service" people out - They sent me a brand new fridge. The new gasket system is fantastic!
I have also had an issue with the ice maker - but that was due to losing electricity and shutting off the water... I had to get the air out of the line and the ice cubes were back to the best ice cubes around.

So my recs:
1) Love the 36" French doors - works well in my traffic pattern
2) Love the ice cubes
3) Love the upgraded gasket - closes Beautifully
4) Food stays beautifully
5) Super quiet & beautifully crafted (SS Model) and integrated
6) Love the freezer drawers
7) Great responses from Germany
8) Weakess = Service providers in the states
9) Not for very short folks...

the performance of the fridge is incredible - love the compressor on the bottom and super easy to install (comp with las SZ) Do not think it is flimsy in the least... All in I like it much better than my old 36" SZ even with the early issues

    Bookmark   March 26, 2014 at 1:00PM
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