How to Remove a Popup

blueheronApril 29, 2013

I clicked on a (supposedly free) site to clean my computer, an HP laptop. It was not free and I didn't purchase it. Now the popup appears every time I boot the computer. How do I remove this popup?

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blueheron

I use the Firefox browser.

    Bookmark   April 29, 2013 at 4:11PM
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PKponder TX

I bet you need more expertise in malware/spyware/scareware removal than can be found here.

Try the Landzdown forum linked below. They are the specialists in removing and disinfecting.

Here is a link that might be useful: Malware Analysis and Removal

    Bookmark   April 29, 2013 at 6:31PM
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DA_Mccoy

There is so much garbage out there that without more information it is hard to diagnose. My suggestion is to run an updated version of Malwarebytes followed by an updated version of Super AntiSpyware.

If this isn't helpful then LD as PKP is the place to go. Register, sign-in, and share your concern. Do only as they advise, and do not follow advice given to another victim.

I do not post there, but I do read the content every so often. If I had a concern I couldn't remedy I would definitely go there.

DA

    Bookmark   April 29, 2013 at 7:00PM
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blueheron

A friend helped me and it's so simple! Just go to the Start button, Add and Remove Programs and remove it!

    Bookmark   May 4, 2013 at 2:11PM
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PKponder TX

Good! Many popups are the result of an infection of some sort and don't just allow themselves to be gotten rid of so easily!

    Bookmark   May 4, 2013 at 4:41PM
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kudzu9

Glad you got rid of the popup so easily. Now repeat after me: I will never, ever click on another "free" offer...unless I really want to mess up my computer, and spend hours trying to remove a virus infection.

    Bookmark   May 5, 2013 at 4:34AM
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DA_Mccoy

I would still run the aforementioned scans. There is no certainty that the Add/Remove deleted all the unwanted data. There have been instances were reinfections will reoccur.

DA

    Bookmark   May 5, 2013 at 8:02AM
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emma

When I first read your post, I was going to tell you that and decided to keep quiet. I remove most everything that way and no matter what is said here I don't have any problem as a result. If I had Norton or something like that I would use the removal tool.

I did have something install it's self on my IE home page that gave me a problem....it came with a retail game I bought. I would change it back to what I wanted and the next time I opened IE it was be there again. I went to the regular IE without the 64 on it, changed it there and it must have gone back to the hole it crawled out of.

    Bookmark   May 5, 2013 at 12:02PM
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kudzu9

Generally speaking, a malware infection caused by clicking on a seemingly innocent popup will not be easily removed by any of the techniques described above.

    Bookmark   May 5, 2013 at 1:56PM
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emma

Kudzu that's true but if you scan with your software, nothing is found and your PC works normally, there would be no threat.

    Bookmark   May 5, 2013 at 2:37PM
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kudzu9

Emma-
I pretty much agree with you. However, I have had virus infections that flew under the radar: they didn't initially slow my computer down, or cause other symptoms. And, when I begin to suspect something, it took runs with three different software programs before one of them detected it. I have also had one or two virus infections that took hours to eradicate. So, I am simply returning to my original point: people shouldn't naively click on popups with the expectation that it's easy to repair the results.

    Bookmark   May 5, 2013 at 5:22PM
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DA_Mccoy

Just throwing in a couple of words for thought when a user thinks since the system is running fine everything must be ok; bot and keylogger. Both silent enemies

DA.

This post was edited by damccoy on Sun, May 5, 13 at 18:51

    Bookmark   May 5, 2013 at 6:35PM
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PKponder TX

I agree with Kudzu and Damccoy, they are sometimes silent then get triggered by a date or some other action. I am certainly not a 'the sky is falling' personality but I would be aware that it could be lurking. I would never use my credit card info on a computer that had been a victim of popups until multiple scans were clean.

    Bookmark   May 5, 2013 at 8:24PM
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emma

pkponder, just wondering.... if you use your CC at amazon the numbers stay on amazon. Do they stay on my PC or just pass through?

    Bookmark   May 5, 2013 at 8:54PM
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PKponder TX

It certainly could be saved if you haven't cleared all of your browser cache Emma. Vendor websites can 'save' your credit card number with your permission, but that is tied to your logon at that vendor website.

More of a concern is a 'silent' key logger that can capture every keystroke that you make, especially after experiencing a popup. It could happen.

    Bookmark   May 6, 2013 at 7:26AM
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emma

Thank you. I am going to continue buy from Amazon and will empty my cache. I buy a lot of movies and books there. Walmart has all of their $5. movies online, saves me from digging through their bins. The last time I check them there were almost 2,000 movies for $5. I scan with my software once a week and update my MS Security Essentials every 2 or 3 days and scan with malware software once a week. That is all I can do. Haven't had a virus in years.

    Bookmark   May 6, 2013 at 9:33AM
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kudzu9

If you want to protect against a keylogger copying your credit card numbers, passwords, and other private info as you enter them, use a product that lets you enter info using your mouse and a virtual keyboard. I use the free software called Neo's Safekeys. It's simple and is the extra step I use to feel comfortable entering important info onto web sites.

Here is a link that might be useful: Neo's Safekeys

    Bookmark   May 6, 2013 at 10:01AM
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SnidelyWhiplash

Transmitting a credit card number over the internet at a legitimate site (and that's usually done with https encryption) from your own (not a public) PC presents no additional risk to normal use. Every store where you've used your card can have your number and the security code on the back. Do y'all worry about that?

Credit card holders aren't liable for charges that stem from fraudulent use. Arguably, you have more risk of loss with the cash in your pocket or purse.

Being fearful of keyloggers, etc, is unreasonable to me. As far as the odds are concerned, I'd guess you're more likely to be in a plane crash than to suffer a financial loss from a keylogger.

    Bookmark   May 6, 2013 at 12:13PM
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kudzu9

snidely-
Your point of view about the relatively low risk of keyloggers is reasonable. However, I had my credit card number somehow stolen online. Although I was ultimately out no money, I had the hassle of having to sort out valid and fraudulent charges with my credit card company, re-edit all of the accounts where I had a credit card on file (such as monthly automatic bill payments, Amazon, etc.), and checking in with the credit agencies to insure there was no identity theft involved for several months. I don't think this problem was the necessarily the result of a keylogger...but I got more cautious after that.

    Bookmark   May 6, 2013 at 2:25PM
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DA_Mccoy

I have two Chase accounts with one never leaving the house as it is solely used for Internet and telphone purchases. My wallet card has been hijacked twice and the at-home once. In all occurences it has been Chases' fault not mine, and nothing happened to me. However, the worry, the inconvenience, the credit report alerts, etc. strengthens my resolve to do whatever it takes, big or small, to protect myself. Though I don't run around shouting "the sky is falling" I ignore nothing nor do I bury my head in the sand.

DA

    Bookmark   May 6, 2013 at 3:13PM
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emma

I am not going to worry about anything in regard to online purchases. I will do it as safely as I can as I always do. I will stick to well known companies.

My neighbor gave her pharmacy her CC numbers to keep on file. Well she learned a lesson and won't do that again. There was a $4,000. charged before she realized what was happening. There was no problem getting it straightened out. I asked why she would give them her number to keep in their records, when she carries her CC where ever she goes. Doesn't make sense to me and she paid for it.

    Bookmark   May 6, 2013 at 3:14PM
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SnidelyWhiplash

Kudzu, how do you know your card number was taken online? If so, I'd guess that's a pretty rare occurrence. I better fancy my chances being one of the hundreds of thousands who buys from Amazon every day, than being one of the 15 people who eat at the corner diner and use a credit card.

True risks should be expected and be managed accordingly, not worried about. Non-risks aren't worth spending any time thinking about.

    Bookmark   May 6, 2013 at 3:33PM
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kudzu9

Without boring you with the details, I manaqed to do some detective work and traced it back to a legitimate web site where I had used the card a couple of days before the bogus charges started showing up. I agree that non-risks shouldn't be worried about. However, it's not always easy to differentiate between risks and non-risks until after a problem occurs. Everybody should do what they're comfortable with.

    Bookmark   May 6, 2013 at 4:47PM
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DA_Mccoy

As to on-line purchases, I have to assume that we are speaking as to first time experiences of unknown businesses rather than common well-known sites. Well, there is a simple two step approach I use, and have shared with others.

First, research with multiple Google searches using the sites name with the independently added keywords: complaints and fraud. Second, if the site has a customer service telephone number place the first order with it.

And remember nothing is 100% full proof.

By the way I never store my CC on a site, but that's just me. My life has enough grief so I do what I can so as not to contribute to it.

DA

    Bookmark   May 6, 2013 at 4:54PM
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