Mom's computer problem
My 74 year old mother is having computer problems, and even trying to talk to anyone about fixing them is hard for her, so I'm hoping ya'll might help me help her.
Mom has a pc from Wal-Mart, maybe four years old. It worked fine until recently, but now, if she shuts the computer down or lets it sit, turned on, overnight, the computer "forgets" that it has ever been used before. She gets the "Welcome to your new computer!" screen when she tries to use it, and the computer won't accept any of her passwords, etc., saying that the password is already in use.
A son-in-law worked on it once and got it to work, but now it's back to it's old tricks. He claims he doesn't know what he did, just that he "played with it." I don't know much about computers myself, but it seems that some memory or something might be bad.