BlueStar Door Issue
So I have had my 48" for almost 5 yrs now and I still love it, but yesterday the door stuck such that it would not open(larger door on 48" Range). So I promptly notified BS and got a quick response back. They state they have changed the door hinge design and were offering a new door for $125 (their cost) vs $495 if we just needed to buy one. My question to them is that this is a safety issue. What if something in the oven had caught fire and you couldn't open the door to extinguish it. I will wait for an answer. So if you own a BS and haven't had the sticking problem yet and your oven is 3 or more years old, I advise writing to BS to let them know that you want your door replaced before it turns in to a real accident. here is a copy of the letter:
Would you be able to provide me a serial number for your unit? We have since changed hinges on our units and I have to be able to identify your unique unit. What is happening is the hinges are seizing from the power of the unit. We have since changed our manufacturers and have made the new style available to our customers. We are selling the entire door assembly for $125 (our cost) instead of the retail $495 to get our customer taken care of. The reason we are replacing the entire door with the new set of hinges is due to the fact that we have found in trying to pry open their oven door our customers are also bending the liner or panels. Also, this is a fairly simple "in home" fix. Each door comes with instructions of how to remove the original door and how to replace with the new one.
If you could please help me with your serial number I will be able to get you taken care of today. Let me know if you need anything else!
Customer and Sales Service Representative
1-800-449-8691 ext 2124
From: Tim [mailto:tw*******.net]
Sent: Tuesday, July 09, 2013 8:38 PM
Subject: Door Problem
I have a 48" Range. The left side door doesnÃ¯Â¿Â½t want to open. This is after cooking something and closing it, then needing to cook an additional time. The right side of the door seems ok, but the left side will not hinge out. The range is about 5 yo.