If you use Yelp to review possible appliance repair companies, BE SURE TO READ The "Not Recommended Reviews"
Yelp has some kind of Bot that monitors the new reviews, and either refuses the reviews or puts them into a "Not Recommended Review Category".
I've had both things happen to me, I got ripped off by a Cadillac Dealer for service, wrote the review, The Bot hollers "Yikes" at me and refuses to post the review.
Today, due to the Outstanding Service that I got on my JA Fridge repair, I wrote a positive review about the company, and at first it posted, but then it went into the "Not recommended Reviews"~~~~along with 7 other 5 Star Reviews of that company~~~and the stars don't get counted if they are in the "Not Recommended Reviews file".
So that company really has not as high a rating as it should have, (Had all the reviews been counted).
Sooooooo, go down to the bottom of the Yelp page you are looking at reviews on and click the not recommended reviews, ~~~~To see, "The Rest of The Story"!!!!!!
(Well expect for reviews that the Bot refuses, of course).
In fact do this for anything you are reviewing via Yelp, reataurants, hotels, ~~~~~~U name it!!!