Mozilla Thunderbird

KathsgrdnMarch 1, 2012

Wondering if someone could help explain what has happened to my Thunderbird account. When I tried to open my e-mail page a couple weeks ago a prompt came up for me to open a new account. I've had an account for years with them so where did mine go and why won't it come up?

If I put the information they want in and open a new account will it take me back to all my saved messages from my old account or are they gone forever?

And a dumb question...I can't find my incoming and outgoing server info, where exactly do I find it? I've found it before but for some reason I can't now. TIA.

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zep516

Hi kathsgrdn,

Those settings should be as listed below. That's for the out going server. The incoming should also be in the area too.

To access Thunderbird's list of SMTP server, go to Tools > Account Settings, and select Outgoing Server (SMTP) on the left pane of the Account Settings dialog.

Joe

    Bookmark   March 1, 2012 at 8:52PM
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Kathsgrdn

Thanks Joe.

    Bookmark   March 1, 2012 at 10:17PM
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Kathsgrdn

Well, there is nothing listed there.

    Bookmark   March 1, 2012 at 10:20PM
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ravencajun Zone 8b TX

are you running AVG as your antivirus by any chance?

    Bookmark   March 2, 2012 at 1:45PM
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Kathsgrdn

No, Ravencajun. I just don't understand what happened or where to look for the servers. It comes up and for some reason it still has a list of my contacts but that's it.

    Bookmark   March 2, 2012 at 6:24PM
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bob414

If you go to tools > account settings and no accounts are listed I would just start a new account. Just go to tools > account settings and click on account options and add a new account. Put in your name and email address and Thunderbird will find the servers. I get 4 email accounts in Thunderbird and all I had to do to set any of them up was to enter my name and email address.

    Bookmark   March 2, 2012 at 8:06PM
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Kathsgrdn

It's asking for a host name and will not let me not put it in.

    Bookmark   March 2, 2012 at 9:15PM
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zep516

Have you tried restarting the computer? If not do so. It's beginning to sound like a corrupted profile in thunderbird.

Joe

    Bookmark   March 2, 2012 at 9:31PM
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Kathsgrdn

Many times since I first noticed the problem.

    Bookmark   March 3, 2012 at 2:45AM
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DA_Mccoy

Since Thunderbird is an e-mail portal and not a provider who is your e-mail through? Hotmail? Yahoo? An ISP?

Did you by chance recently upgrade TB?

DA

    Bookmark   March 3, 2012 at 7:51AM
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Kathsgrdn

Damccoy, my e-mail is through AT&T. I upgraded either Thunderbird or Firefox recently, can't remember which, though. I think it was Firefox because I was having trouble pulling up the internet using it and someone said maybe I needed to upgrade it.

    Bookmark   March 4, 2012 at 12:19PM
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bob414

It seems that the mail you had in Thunderbird is gone so at this point I would open your address book in Thunderbird and use the tools > option choice to export your address book. I would then use the Revo Uninstaller (free if you don't have it) at it's highest setting and unintall Thunderbird then download the newest version and install it and set up your account again. You could then import your address book from the file you saved. If you go to att.net and check your mail there you may find that much of it is still there. It depends on your settings in Thunderbird.

    Bookmark   March 4, 2012 at 7:12PM
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